HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Nice Guy
Nice guy. Gave an answer to what may have happened and really did not do too much. No resolution as our system went down right after he left so it we had to schedule another appointment again.
Javier T,
Winter Spgs, FLCame as promised but not resolved
He got the ac unit on but it is not cooling.
Eddie P,
Odenville, ALInformative!
Tech was polite & professional, sadly he was not able to identify cause of problem and because of this, unable to repair problem. (I cannot submit this review unless I write 10 words or more…something is wrong with this page).
Robert S,
Azusa, CAleaking over flo pipetop side of tank
after waiting three weeks for repair man to come out to see problem had to order part two more weeks three minute job to a corosive pipe
Reginal L,
Hempstead, NYIncomplete work and high prices
1. Part cost extremely high. 2. Labor cost for 1 - 2 hours is extremely high. 3. Technician ordered overpriced thermostat with outdoor sensor, but did not install the outdoor sensor. Now we have an unused ordered part. 4. We waited all day and Sears missed the first install appointment. 5. Had an extremely hard time trying to phone contact Sears to reschedule after Sears missed the appointment. 6. We have been customers for over 30 yrs. and would highly recommend your service. At this point I would inform all of this very bad service. Service order#: 20336770 Order#: 000838010336770 Date of service: 6/24/2024
Karen T,
Hackettstown, NJGood technician
Good job done and arrived on time explain what needs to be done
Mark B,
Norfolk, VALeft Hanging
We wanted our AC units and the refrigerator to be checked for maintenance. He didn't check the refrigerator and at this point, there doesn't seem to be any plans to do this. We were left hanging about this. The AC check he did do seemed to be satisfactory.
Kenneth B,
St Petersburg, FLService
Patrick was punctual, courteous, and efficient in repairing my unit Thanks Patrick!!
Lonnie H,
Beaumont, TXGood work
Poor attitude. He fixed the issue while diagnosing, then wanted me to pay ~$400 for the repair without running that by me for approval first. Then got upset with me when I called that out. Luckily his supervisor was reasonable.
Dorothy M,
Arlington, TXFurnace repair
Gilbert was pleasant. I feel he did fix the furnace but he didn't elaborate on what he really did. He wasn't here until 4:45 in the afternoon. I don't know why your time span is an eight hour window when it used to be a four hour window. It is very inconvenient to have to sit and wait all day and not Have any indication as to when the repair tech will arrive.
Paul P,
Schiller Park, IL