HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Service Tech
Tech needed to come out twice to our location to diagnose the problem of our furnace. The first time that he came, it was after 5:30 PM and he appeared very tired and irritable. We needed to call him out a second time to solve the issue.
Ramon V,
Argo, ILAC Frozen
As a tech he seems to know his business but he really made no attempt to repair the unit. He found a nursed red wire on the compositor and said he had a wire but disconnected the outside unit so the next tech who comes out will see that problem. He told us to call in for another service call when the out side unit has fully defrosted in a few weeks or a month or so. The lack of proper repairs on a first call to Sears is a habit of poor performance and improperly or inadequately stocked service trucks. What used to be a good repair service had deteriorated to very poor service.
William L,
Linthicum, MDtitle??? AC check up, high electrical billing last month
Perhaps you could more closely calculate service time. 8 to 5 is a whole day. Est time of arrival set at 2:30, actual time of arrival, 5:20. Jarrod was very friendly. Took about 1/2 hour saying all good. My whole day devoted to Sears. NOT GOOD>
Roma O,
Bartow, FLAuxillary Heat On at Thermostat
The technician was here at our residence around 8:00am. He found loose wire and serviced it. He found low freon and leaking and repaired the Leak. He checked the refrigerant (freon) level and refilled it. He checked and adjusted thermostat. This technician swiftly diagnosed and repaired the above issues with our heat pump and restored comfort to our home. "We appreciate you and your service. Thank you.
Cheryl C,
Winter Garden, FLOwner
Billy was very professional and seemed very knowledgeable however, my heat is still not working. It has been set on 72 and hasn't gotten above 64 since the appointment.
Lynn H,
Brentwood, TNUnsatisfied
Due to the gas being shut off by the gas company for safety purposes, the service technician told my husband he wasn't able to work on the original problem.
Pamela C,
Chicago, ILAlways does a GREAT job!
Billy is always on time. Tell me and show me the problem and then what his going to do to fix the problem.
Sharon A,
Nashville, TNCourteous and Knowledgeable
Dontee was very courteous and knowledgeable. He called with a very good estimated time of arrival, and got right to work trying to fix our problem.
Diane G,
Amargosa Vly, NVAC technician
So the technician didn't solve the problem, he is asking to get an electrician to replace a switch , what I thought was Sears warranty should be able to do the step by step process in getting the job done , that's what I pay service every month , they should be able to guide us accordingly.
Michael J,
Charlotte, NCFelt rude
I asked the tech how things were going and he claimed I was being like a baby asking him repeatedly about the work. He needs to be more courteous when i am paying for his services.It was the second checkin I did, the first when he just arrived and I showed him the utility roomand the second after he had a good 15 min to check inside the furnace.
Asif S,
Brambleton, VA