HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Assessment and feedback of service received.
The service was efficient. The technician was knowledgeable and professional. I was pleased with Sears service. The only inconvenience was the waiting time. The range was wide 8-5. Although there was some chronological adjustments made later in the day.
Marie F,
Miami, FLCarrier heat pump repair
Solomon came to our house to repair our high efficiency Carrier heat pump. We had it serviced previously (by another technician), and when we returned from vacation we found it not working again. The second service was done by Solomon- he found over 7 gallons of water in our pan under our attic unit (no water was noted less than 2 weeks prior), plus error codes and outside unit fan not working. His 2nd visit, he replaced the fan- but error codes persisted and he found the circuit board in the attic needed replaced. He recommended 3 items needed replaced and was scheduled for return on 8/8/23- but Cinch did not approve the replacement parts, so no visit was made on 8/8/23. Cinch had another company scheduled to come on 8/5/23, but they arrived and couldn't assess the heat pump, as they did not do service on high efficiency products. Solomon spoke to me today 8/8/23, to alert me the scheduled service for repairs recommended were declined by Cinch. We are continuing to wait on repairs since our first service on 6/30/23. Solomon spent considerable time assessing our issues and kept us apprised of repairs needed. Obviously, we are frustrated to not be able to be upstairs in our bedroom due to excessive heat during the past 1 1/2 months during the worst of summer weather.
Paul B,
Woodbridge, VAMr.
I Love My GE Air Conditioner . It Has Ran faithful for 4 years Now.
Jason X,
New Orleans, LAWater heartier
Informed me with all the questions I had. Was quick on fixing the problem.
Maria R,
Pico Rivera, CAGood service
Good Plumber. Knows his trade well. Could not complete job with out high cost to homeowner.
Gene W,
Winton, CA2023 A/C annual check-up
A very personable service provider and representative for Sears Home Services, he inspected our 23 yr old window unit's fins and interior and marveled at its durability and efficiency. I had hoped to get a more thorough cleaning to address the musty smell at start up, but Roberson suggested I do that myself next spring by pulling out the entire cooling unit, which he did not.
Steven J,
Fairfield, CTDrain Line
The drain line from the air handler in the attic was clogged and not allowing the condensation to drain. Paul worked on it for an hour and even drained the pan in the attic with a shop vac. He said it should be fixed now but its hard to tell with the pan being drained. I'm not confident the clog has been removed. Paul was early and called to say he was coming early. Very professional in his demeanor and work ethic. I do hope its fixed. I will know in less than 24 hrs.
Betty F,
Fayetteville, NCCommunication
Stay around long enough to check installation, it would be resolved
Gerald S,
Indianapolis, INThree differences in opinion
He totally disagreed with other service technicians (Williams Comfort Air and Ben Franklin). They said cracked heat exchange was possible carbon monoxide leak. He disagreed. They said replace 26 year old furnace. He disagreed. Furnace still not heating properly.
Clete L,
Plainfield, INHeating and air maintness
The blower are not running the way that it suppose to. And the switch on the furnish are not coming on.
Calvin W,
Macon, GA