HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
defective water heater
Sears Technician, Michael , ID Number 0009589 was at our house to service our Sears water heater. We have an extended warranty on all 5 of our appliances purchased from Sears. On 4 of our appliances our warranty will end on Oct. 10 of 2023. On our water heater the warranty ended on Aug. 23 of 2023 at midnight. We made our service appointment on Aug. 23 in the morning. Sears agreed that the warranty was still in effect. Michael came out on Aug. 29th., but had to return the next day because it still was not heating. When Michael came out the next day, besides not heating, he noticed that it was leaking. There was nothing else that he could do and said that SEARS would be contacting us about replacing our water heater. So far we have not heard from SEARS. Before Michael came out, we were without hot water for 10 days. How soon will SEARS be contacting us?
Gerald Harcharik,
Streator, ILTechnician
It was fine
Candice S,
Foster City, CATech Did Not Have Freon Keys
This visit was to check the heating system and I think he only checked the AC system. He then asked if we had keys for our Freon. I have never been asked that before. I found out the the technician should have had those keys in his posssession.
Annette S,
Tallahassee, FLSears is misleading
Michael was fine. He had trouble using his phone to submit my service order. Michael explained everything that Sears misled us on.
Zelma B,
South Euclid, OHA/C heating unit repair
Technician identified problem but did not order part. We ordered it. Because of this, job was half done in. my opinion.
Janine T,
Chesterfield, MOtitle
Kory has provided good service and advice during his assessment.
Christopher R,
Aurora, COHVAC Service call
Nice. Good manners and resolved the issues quickly
Gwen W,
Winchester, VAGood job
It was a good one he did his work and job well
Lily gavin,
Calumet city IllinoisAssessment and feedback of service received.
The service was efficient. The technician was knowledgeable and professional. I was pleased with Sears service. The only inconvenience was the waiting time. The range was wide 8-5. Although there was some chronological adjustments made later in the day.
Marie F,
Miami, FLCarrier heat pump repair
Solomon came to our house to repair our high efficiency Carrier heat pump. We had it serviced previously (by another technician), and when we returned from vacation we found it not working again. The second service was done by Solomon- he found over 7 gallons of water in our pan under our attic unit (no water was noted less than 2 weeks prior), plus error codes and outside unit fan not working. His 2nd visit, he replaced the fan- but error codes persisted and he found the circuit board in the attic needed replaced. He recommended 3 items needed replaced and was scheduled for return on 8/8/23- but Cinch did not approve the replacement parts, so no visit was made on 8/8/23. Cinch had another company scheduled to come on 8/5/23, but they arrived and couldn't assess the heat pump, as they did not do service on high efficiency products. Solomon spoke to me today 8/8/23, to alert me the scheduled service for repairs recommended were declined by Cinch. We are continuing to wait on repairs since our first service on 6/30/23. Solomon spent considerable time assessing our issues and kept us apprised of repairs needed. Obviously, we are frustrated to not be able to be upstairs in our bedroom due to excessive heat during the past 1 1/2 months during the worst of summer weather.
Paul B,
Woodbridge, VA