HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Service tech was good
Your new maintenance policies are terrible and make your service almost useless I'm paying a premium price for a master service agreement and now the service provider gives new no value whatsoever Not happy at all
Craig B,
Lexington, NCGreat service
He fixed everything as explained, however will not renew svc plan due to misrepresentation of the plan.
Lenne W,
Lusby, MDdefective water heater
Sears Technician, Michael , ID Number 0009589 was at our house to service our Sears water heater. We have an extended warranty on all 5 of our appliances purchased from Sears. On 4 of our appliances our warranty will end on Oct. 10 of 2023. On our water heater the warranty ended on Aug. 23 of 2023 at midnight. We made our service appointment on Aug. 23 in the morning. Sears agreed that the warranty was still in effect. Michael came out on Aug. 29th., but had to return the next day because it still was not heating. When Michael came out the next day, besides not heating, he noticed that it was leaking. There was nothing else that he could do and said that SEARS would be contacting us about replacing our water heater. So far we have not heard from SEARS. Before Michael came out, we were without hot water for 10 days. How soon will SEARS be contacting us?
Gerald Harcharik,
Streator, ILTechnician
It was fine
Candice S,
Foster City, CATech Did Not Have Freon Keys
This visit was to check the heating system and I think he only checked the AC system. He then asked if we had keys for our Freon. I have never been asked that before. I found out the the technician should have had those keys in his posssession.
Annette S,
Tallahassee, FLSears is misleading
Michael was fine. He had trouble using his phone to submit my service order. Michael explained everything that Sears misled us on.
Zelma B,
South Euclid, OHA/C heating unit repair
Technician identified problem but did not order part. We ordered it. Because of this, job was half done in. my opinion.
Janine T,
Chesterfield, MOtitle
Kory has provided good service and advice during his assessment.
Christopher R,
Aurora, COHVAC Service call
Nice. Good manners and resolved the issues quickly
Gwen W,
Winchester, VAGood job
It was a good one he did his work and job well
Lily gavin,
Calumet city Illinois