HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Michael called, but Terrence did the work
Safety is of utmost importance, so if a technician calls me, gives his name, and say he is on the way, then I expect that same technician to be the one who arrives at my door. So when Terrence (not Michael) arrived at our door, he introduced himself, and I'm sure the perplexed look on my face caused him to explain that someone else called to say that they were on the way, but not him. I saw two Sears vans outside, so I'm not sure if Terrence was in training and Michael was possibly in the other van, but it would have been helpful for the person calling (Michael) to explain that some else would be coming to the door and actually doing the work. Luckily your technicians are dressed in uniform and in marked vehicles, so they are more easily identified. Nevertheless, Terrence was friendly, complied with my request to wear shoe covers, and moved quickly and efficiently. He answered my questions, changed the filters as I requested, and provided helpful feedback. My continued issue with Sears is the all day window to wait. A 4 hour window would be far more efficient and helpful to your busy customers. I like that I was able to get updates during the day, but it would have been helpful to know at least a day prior how many stops would be ahead of us. This would have allowed me to plan my day better. My 4 star rating is for Terrence, since he was the person who actually completed the job. I will add that although he did not explain how the service visit would occur when he called, Michael was still pleasant, friendly and professional.
Jacquetta,
Atlanta, GARescheduled service after waiting all day for him to come.
He was very nice. The only reason he got a 4 star is because I waited home from 8-4:30 for him to come and at 4:30 I got a call that he was not going to make it and come the next day. I then had to cancel a drs appointment because he rescheduled. He said he tried calling in the morning but he did not leave a message and there was not any calls from him on my recent calls for the day.
Grace,
Northbrook, ILMaintenance check of furnace
Maintenance check on furnace was super fast. Did not have to wait.
EllaD,
Chicago, ILEfficient
Worked steadily and efficiently. Wasn't on his phone like some repairmen I have had recently.
Dana S,
Noblesville, INhe check my heating system and said it look good
good. he cleaned the dust off of my heating system
Shirley D,
Ellenwood, GAChecking the furnace
Arrival time was changed 3 times which was very inconvenient for me
Syed S,
Roselle, ILRate Service - Albert M
Very good experience. He was unquestionably professional. His manner showed that he was knowledgeable and I was able to trust that he knew what he was doing.
Marlyne P,
Passaic, NJHome Owner
He was very polite and listened to what I was telling him. I appreciate that he listened.
Jennifer W,
Kensington, MDHeating System
Corey M was very good. He explained everything to me and my wife so we could understand. We would definitely want Corey to come to our house again if there is another problem. Thank you very much.
James B,
Camden, NCReview of Service
Kory did an excellent job. But the communication with the company was AWFUL. I got a text and email saying he would be arriving first at 9:34, then between 11:34 and 11:19. He didn't arrive until about 12. Kory also didn't know that was the time he was expected to arrive. And trying to contact your office was VERY frustrating, going through multiple menus, when I just wanted an update on when he was going to arrive. Having an Indian call center do these calls was also AWFUL, with my often not understanding what they were saying.
Fanchon F,
Lakewood, CO