HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Ann and Paul Gokey
Very informative, polite, on time and report done same day.
Paul G,
Maricopa, AZVirginia
Stephan was very professional and took time to try to diagnose my issue.
Virginia L,
Gerrardstown, WVGas Boiler
Mr. Elio was the best. He was polite and explained everything he was doing. Thank you Elio.
Lillian M,
Oxon Hill, MDFurnace repair
Elbert arrived at the scheduled time and discovered the problem with the furnace in short order and made the necessary repairs.
Daniel H,
Plain City, OHService by John
John was an excellent technician. He is the best technician that l have ever had. All sears technician can learn from John. I give John a 5 star rating.
Loretta T,
Baltimore, MDFurnace cutting off temp not regulated
He was good, hated part not in stock and I will need another appointment. But he have Great Customer service. He took time to explained what not to do while awaitg part to come in
Brenda M,
Gary, INHeating
Good service, satisfied no complaints today answered questions with answers
Carletta A,
Montgomery, ALFurnace
The service technician was knowledgeable with the questions I asked.
Jose R,
Bakersfield, CAOn the fence
Technician did a great job. However, I had to reschedule the appointment because the technician could not get in the house the first time because the house is vacant and there's a lock box with the house key in it and he did not know the code. The reason he did not know the code is because for three days I tried to get in contact with Sears to tell him the code, but was never able to talk to a person. It is impossible to talk to a live person when you call Sears. You get their automated system or you get an AI assistant and I left a message with the AI assistant and it did not get to the technician. Also, I tried to put the note on the account page with Sears about the lockbox but when I hit update, I got an error message every single time I tried. I am a landlord and I live out of town so I'm not able to be at the house so that makes it difficult if you have notes for the technician when you cannot get in touch with them. Sears home services really needs a phone number with the option to talk to a live person.
3 L,
San Angelo, TXGreat Technician
Friendly, gave clear description of what he was doing and what he was seeing, and quickly resolved the problem.
Bernard R,
Lansing, MI