HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Technician
I rated the technician a 5 rating. The service was great today. Thank you for your service.
Georgia W,
Jacksonville, FLGreat tech
He was very nice, prompt and extremely informative. He answered all questions and gave great advice.
Rhonda C,
Los Angeles, CAGreat Customer Experience
Sergio was very helpful and informative of the situation with AC. He was very knowledgeable and assisted me with all my questions.
Eddie O,
Bakersfield, CARating Jossy C
Jossy was on time and did what ever was necessary to get the job done. A/C is running like new…
Larry B,
Lauderhill, FLA/C repair
He was on time and very knowledgeable and was able to quickly diagnose my problem very quickly.
Janet B,
Colton, CAVery good 👍
Technician is working hard & very helpful to orders right parts for solved the problem very fast.
Swati P,
Schaumburg, ILHome A/C service
Excellent job on the technical side and the service interface side!! Thanks to his efforts we are the cool people now that our A/C is working!!!!
Bharath J,
Plano, TXA/C service
Billy has serviced our A/C for several years and we have had no problems. He is respectful and courteous.
Bradley L,
Columbia, TNJust want to say thank you
I'm beginning to think that my long wait to finally get a technician to look at my AC unit was well worth it. Adam was excellent in providing his technical expertise in repairing my AC. I extend a sincere thanks to Adam for his hard work and professionalism.
Robert H,
Rocky Point, FLMr. Tran is outstanding!!
On July 21, 2023, I had two issues: 1) water actively leaking from the ceiling and through the ceiling vent of installed Air Handling System, and 2) the poor location of the air purifier that made it difficult to install its filter that were changed every six months. In late 2021/early 2022, I had been trying to get the first issue — the moisture stains on the plaster ceiling — addressed by the Sears Transform Home and the Sears Warranty/Maintenance Department without success. On his first service visit, Mr. Tran quickly diagnosed both problems and recommended solutions. When he returned on August 2, 2023, he was able to quickly address the condensation and leaking by repairing the vent. And, because moving the Air Purifier and ceiling damage were not an issue his Department addressed, he recommended that I reach out to my Sears Transform Home Cooling and Heating Department to address the remaining issues. I am very pleased and grateful for Mr. Tran's outstanding service on the condensation issue and his expert diagnostic work in identifying the root cause of this matter after trying to get your other Departments to address since 2021/2022. Mr. Tran is a customer focused expert who represents Sears' business values well!!
Bernadette M,
Takoma Park, MD