HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Good experience
Very polite, knowledgeable and courteous. Good technician. Would recommend sears to friends and family.
Chuck C,
Dalton, GATechnician Rating
Loi was Excellent! He was courteous, knowledgeable and professional. Send him to me anytime I need repair.
Jacqueline H,
Mitchellville, MDExcellent technician
Unfortunately, we were without Air Conditioning for 4 months (May - Aug), due to waiting on a new compressor from Carrier. Mr. Sean did his part by continuously following up on the status of the compressor, which had to be shipped from overseas, then tested out west, then shipped back to a Carrier facility in the east, until finally realesed to him (again spanning 4 months). Once received, he installed the compressor and we're now enjoying our A/C. Mr. Sean was very knowledgeable and explained everything to us about the situation, every step of the way. Bottom line, the Carrier company is not a good company if you need replacement parts. Carrier is not customer friendly, but Mr. Sean was.
Samuel P,
Uppr Marlboro, MDHeating System Preventive Maintenance Check
Well done. Very professional and informative. Good job throughout.
David Y,
San Diego, CAService with a Smile!
Romany arrived promptly and checked both heating unit and AC. He cleared some vines away from the unit which really wasn't his job but he knew we couldn't do it and it would become a problem if left there. Romany also helped with the App that controls the thermostat. So delightful to have a competent technician who goes the extra mile for customers.
Kathine L,
Hampton Bays, NYStatus of technician.
The tech was exceptional.. She was very knowledgeable, very pleasant and very professional
Mattie Fife,
Kissimmee, FL 34747Juan
Juan was very precise in determining the problem with my water heater and repaired quick and efficiently
Gloria N,
Whittier, CAGreat Service
Odaine provided timely and great service. A great representative of Sears service.
Lenore G,
Lanham, MDWater heater inspection
Michael texted and called to update us about his arrival time . When he arrived he introduced himself and went right to work inspecting hour water heater . Michael was very meticulous good at explaining what he was doing and what the next steps regarding the water heater warranty would be. Michael also asked about our other appliances that were covered by our protection plan and if any of them needed inspection, and briefly discussed Sears Home warranty plan and checked to be sure my information was correct so could send us information to explain the home warranty coverage to us . We were very happy and comfortable having Michael inspect our water heater .
Murray B,
Pekin, ILFriendly and explained everything
I had sears come out to do maintenance on the furnace. Mohammed was friendly and explained everything he was doing. He checked our CO and smoke detectors. He was so good in going o er everything I had him add on servicing the air conditioner. I would recommend Mohammed and sears.
Mary J,
Woodridge, IL