HVAC Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.7K
Average Rating
4.6/5
Definitely A 5 Star Guy
Upon arrival, Marshall immediately put boot covers on coming into our home! He was very professional and polite! He thoroughly diagnosed the problem with our furnace, then promptly got to the issue and repaired it! Thank you again Marshall! And thank you Sears for sharing your best with us, we truly appreciate Great Customer Service!!!
Karla M,
Chicago, ILFurnace was out BUT then came Marshall!!
Marshall (the technician) came right on time. Went directly to work on the furnace, diagnosed the problem and rectified it swiftly. Can't sing his honors enough as the furnace went out at 3 am this morning so there was no heat. Thank you for having Marshall working for Sears and came experienced to fix the issue. There is now heat coming from the furnace to warm the house again!!! Nothing but kudos for Marshall!!
Marcus L,
Matteson, ILFurnace fix
Ron really knows his stuff! He sequentially ruled out one thing after another and deduced exactly what the issue was while discounting every other possibility. He also communicated how the different parts worked together in a way a 5th grader could understand! Thanks again Ron, outstanding service young man!
Frank A,
Roseville, CABeyond Excellent Service
Very professional, caring and considerate with top-notch workmanship. My Heater/Furnace stopped working in 0 degree temperature, so an urgent solution/fix was needed. The broken component of the heater was very tough to source and find. Cal went above/beyond and called 4 different dealers and the part was on backorder at the local Lennox dealer. Cal worked with the company's procurement team and upper management to find multiple solutions, so the component can be found as fast as possible. Cal did it and found the part and got it installed within 2 days. He even added my service request into his busy daily route and drove to my house in the snow from across the town. Totally top notch service and care for the customer comparing to a lot of other service pros out there where they don't really care about the customer unique situations and don't offer better solutions. If we can give more than 5 stars review, we would definitely do so. We really appreciate Cal's customer service and professionalism.
Peter C,
Minnetonka, MNThe best technician he knows what he's doing
He was wonderful the best technician you know what he's doing
Carmen K,
New Castle, DEVery
Very helpful
Don B,
Avondale, AZGood experience
Good experience
Madhur S,
Charlotte, NCErek G
Erek arrived exactly on time. He was thoughtful, courteous and professional. He followed up with me later in the day to inform me they no longer make parts for my water heater and that he has submitted the order to have a new one installed. He said to call him if I have any problems getting the new installation scheduled and he will follow up with the scheduling department for me.
Les H,
Decatur, GAFurnace repair
Daquan came with the replacement blower motor and made the heating system run properly, he did a great job. The company he works for on the other hand did not such a great job. It took 5 weeks and 2 mechanics, to get the replacement part and make it finally happen.
Bernd K,
Moore, SCNo Heat
Corin diagnosed the problem and fixed it and then found another problem and replaced that part too. And he returned when he said he would which is a big help when having a busy schedule. We now have heat. Thanks
Peggy B,
Chesterfield, VA