Hotpoint Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
669
Average Rating
4.8/5
Please send technician back
Refrigerator STILL IS NOT WORKING!! Maid board was suppose to be changed but refrigerator is still not working
Carl J,
Fort Worth, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740005245380
Washer Problem
Not good. He found nothing wrong. Ask him to try a different cycle but he said it shouldn't matter. He did say there was a broken suspension strap that was broke but said nothing about replacing it. Said three should be fine. After he left, my wife used the cycle I ask him to view. It made the sound again. I ended up buying a new washer. Guy told me later, that I would replace all suspension straps it would have been fine. Miss lead! Would not recommend your service again.
Ron D,
Warrensburg, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734275776263
Sears technician Eddy
The technician was very rude both times he showed up. He did nothing the first time except order parts. He did not show up for 2 weeks of 4 appointments when expected. He left the place a mess with new parts all over the kitchen. He left abruptly without telling us right away when he discovered the problem so we could clean out the area. He left our house doors wide open.
Sharon B,
Bristol, CTCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1731709597637
Negative reviews
After Sers rescheduled my appointment 4 times then your repair shows up late says he can't fix the dryer because he doesn't know the model number. Then he takes the ordered part a (dryer belt) with him. I will not be use your service again. No stars given.
Dwayne W,
Philadelphia, PACustomer service response - Dear Dwayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727473203729
You are liers
The technician didn't use any voltammeter to test refrigerator Technician didn't attach refrigerator to electricity to check the circle Refrigerator has problem in electrical circle didn't start up chicken feathers Is not making any shortage in electricity circle because chicken feathers is not electrical conductor Also the refrigerator motor and thermostat does have cover and filter and the technician didn't check that or tested it Technician is just so harry take 3 minutes asking for payment before even start diagnosing and just take some pictures and leave Your technician need to go to school again
Andrew A,
Clayton, NCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726781454017
No show
This is the second time a repairman did not show-July 16 and July 24th so the problem has never been looked at.
Paul Limauro,
Virginia Beach, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721931433907
Walked out without finishing the job
Walked out without finishing the job. it was my washing machine the knob that changes your permanent press regular cycles with strep so he came in start working on it and then stopped and said I need three signatures. I asked him if he was finished I'd like to turn the knob. Went to my room to take a phone call and as I came back he had walked out the door. I went to check the washing machine the tablets have four I turn the knob to turn it on in the spark flu and now doesn't work at all. I'd like seats to reach out and have A competent service person come out and fix his washing machine or if they broke it replace it
Gladiola M,
Henderson, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719524947055
Absolutely terrible
I first started having problems with my dryer two and a half months ago, it still doesn't work. Finally got approval to replace it three weeks ago and have not heard anything. I have called probably a dozen calls and get told the same thing that they need to have 48 more hours.
Meredith B,
Byron Center, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711832624837
New timer knob
Could it be that I just needed a new timer knob and not a new timer? He replaced the whole timer and it stopped working again.
Eric R,
Moreno Valley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1711748889238
A&E repairman
He came to install parts ordered by previous repairman. He diagnosed the problem different than previous repairman. However, the washer still leaks just as bad as before he installed the parts previously ordered, and adjusted whatever he thought was the problem.
Kathy M,
Azle, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710290522734