Hotpoint Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
661
Average Rating
4.8/5
Washing machine
Came early, was very polite and went about his job.
Ann W,
Warsaw, VASears Repair technician, BRIC.
Bric was very knowledgeable and I appreciate his understanding of the problem I've been having ever since I purchased that dryer. It appears the repair is beyond his control and is not repairable. I would highly recommend him in the future and would welcome him back at any time I needed a repair in the future
Jack B,
Paducah, KYRefrigerator not working
The technician came early (appreciate that). Technician was friendly and professional.
Frank B,
Hoover, ALDavid was very professional from beginning to end he really.
The company is awesome, never had a problem with technicians showing up.
Geraldine N,
Columbia, SCCommendation for a job well done!
Chester called informing me he is 20 minutes away! Upon arrival he introduced himself and went right to work. He told me he will perform his own diagnosis. After a few minutes he announced my dryer is fixed! Chester is a true professional I will recommend him to anybody!
Virgilio R Ronquillo,
San Diego, CACharles was great!
The tech, Charles, was great. He walked me through a lot of the issues and preventative measures to avoid future problems. The experience leading up to the appointment was terrible, however. Despite giving them my name and my email address along with everything else, they had those two things wrong in their system. The AI scheduling bot was awful. It kept asking me to confirm the appointment then didn't acknowledge my confirmation. It tried to reschedule one of my appointments and wouldn't accept my responses despite putting in the responses it asked for. The last text about please confirm your appointment threatened that it would be canceled if I didn't confirm. And I couldn't find any phone number to talk to about the appointment to confirm with an actual person. Charles was amazing, Sears AI was crap.
Steph K,
Hiller, PAJeneil rocks
He was really nice and very informative! Got the situation sorted fast
Lauren M,
Bluffton, SCDishwasher repair
Sloan came to fix my dishwasher. The dishwasher could not drain. Not only did he fix this problem, he also fixed a leak that he showed me. I was very pleased with the results of the repair. Five star rating! Just ran the dishwasher to see if it drained, it did! Thank you, Sloan.
David R,
Sunnyvale, CAExcellent
Very polite and efficient
Michael N,
West Palm Beach, FLGood
Good Service and Very professional
Charles R,
Plattsmouth, NE