Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
HVAC
Sears Technician came out to my home on 9/18/2023 to run a diagnostics on my HVAC system. When he arrived I let him know system was leaking and wasn't cooling but not properly. While the technician was running same test on the system my husband asked him why where we smelling a burning smell the technician told him it was from the hot water heater, because he needed the hot water to melt the ice on the system. (That don't make any sense to us) Then the technician asked my husband where was the power to turn the system off. After that we could hear him hitting on something at the system. Technician stayed outside messing with the system for about a hour. When technician came in he told us his diagnostics and was going to his truck to enter the report and wait for a answer to see if he could proceed. Twenty minutes later technician come back in tell us the he didn't get a response back and we would have to wait for them to get back with us. OVERALL WHEN THE TECHNICIAN CAME WE HAD SOME AIR NOW WE DIDN'T HAVE ANY AIR THE SYSTEM ISN'T COMING ON. SEAR NEEDS TO CONTACT ME ASAP TO GET MY SYSTEM BACK ON. (REMIND YOU WE LIVE IN TEXAS 100 DEGREE WEATHER). I will have to escalate this matter if I don't get a response from Sears within 24 hours.
Catrena H,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245623407
Not Acceptable
I have been going back and forth with this company for 2+ yrs. I have a warranty on my furnace and have had it for many years, for the last 2+ years this company have been sending our repairs people to put bandaids on what is wrong. I'm always told I need a part to go on it but it's always a delay for months. I was then told I needed a new furnace they even sent out a supervisor to confirm this but still no new furnace. The weather is changing again and it will be cold soon but no heat. After 2+ years of having to use my gas stove and space heaters I'm tired of going back and forth. I am an 86 year old woman who would love to have an ending with this service. I am going to terminate my warranty and move on. I can't anymore. Sara Height
Sara F,
Decatur, GACustomer service response - Dear Sara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468203513
Would never call
Broke on Friday in 115 heat on Friday and they showed up on Wednesday afternoon. The technician told the warranty company my 16 year old compressor boke due to the coils being dirty and restricted air flow. They were cleaned this year and every year. It's a old unit. The warranty company denied the claim. I will never use Sears again.
Andy L,
Buckeye, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693519635990
IT'S HOTTER, NOT COOLER!!!
Ronald was very nice and polite but he made our problem worse not better. Prior to Ronald our thermostat wouldn't get cooler than 73 degrees. Now the AC is not cooling at all and the thermostat is up to 81 degrees and it's not even as hot today as it's been in the previous two days. We need someone out here ASAP to fix the problem that was newly created!!!!!
John S,
Murrieta, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693440541836
The technician never showed.
suppose to arrive today, never showed up grading you guys 0 less than at if I could. This is the second times this is happy.
James G,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264719893
Diagnose wrong
The house has two AC units on the ground next to each other, the first AC unit for downstairs and the second unit for upstairs. The technician diagnosed the wrong AC with the wrong thermostat. (meaning the downstairs thermostat turned on and the tech checked the upstairs AC unit and diagnosed there was no power running) Tech should come back to rediagnose the same AC unit again with the right thermostat and right AC. Tech should come back to the house ASAP.
Obaidur R,
Porterville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692998988715
Homeowner
Issue not resolved Health and Safety issue furnace and air conditioner
Sarah E,
Jackson, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913331358
Dissatisfaction
I attempted to explain that my thermostat had been set on 74 ALL day but the temp would not exceed 75 degrees, therefore the unit has been running continually. He insisted that nothing was wrong with the unit. Told me to chang my thermostat. He promptly left! Not friendly at all. Appeared to be annoyed that he had to come back as he had been out here several dsys ago for the same issue. I called Sears and spoke to Tom and he inquired as to whether or not I had checked the batteries in my thermostat. I advised that I didn't know it had batteries. He walked me through and I changed the batteries. He assured me that this should fix the issue. He was so helpful and very professional. Moreover, he took time to hear me out . I have been a Sears customer for many many years and have many items covered under my Master Protection Plan. I have never had any other techs to be rude as Abe.
Shirley M,
Lakeland, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739890585
Customer
Technician was disrespectful and tried to bully me into paying more than agreed upon. Came unprepared to complete the job and blamed others. Misrepresented the truth regarding my not willing to pay HIS requested amount. Would have assigned zero if that were a choice. A total of five appointments were scheduled to complete my repair job one of which he didn't attend .
Melanie,
New Orleans, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394718500
Worse service ever
If i can give him 0 i will. Worse service ever, he went upstairs to check the filters and off the ac. Then, he quickly checked the system outside for less than 2 minutes, and told me that he want to make a call. Basically he cannot do the job. It feels he is not professional repair man. He didn't even put it on the AC back upstairs after he off it. The way he talked ,it feels he don't care if do the job good.
Loravel P,
Rosenberg, TXCustomer service response - Dear Loravel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692134953408