Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Poor communication.
It took thirty minutes to be connected to the right representative handling an existing claim. There voices were very inaudible at times during the phone calls.
Jeanette S,
Tallahassee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710971263684
Home gas heating system
Our home warranty is with Choice Home Warranty but was serviced by Sears under their contract with Sears. First I will say that once your service men came and then came back they were very helpful and polite. However, the lack of customer service displayed by your Sears team was horrible. The initial inspection to diagnose the problem was handled with great expediency but the follow-up left us with the distinct impression that you DO NOT consider your commitment to your Choice Home Warranty clients at all a serious commitment! Our case got rescheduled 4 times, each on the day of service that had been scheduled for us. Each of the 4 times we had received multiple reminders that we had to be home all day waiting for your workmen. Each of the 4 times we had received up to five reminders of the date and time beginning a week before and going to the day of. This is a major office scheduling glitch that should not happen once let alone 4 times. This meant that my husband had to cancel his plans. The additional month without our gas heating cost us a heating bill of over $400 I would have expected way better service from SEARS than this.
Christiana P,
Walterboro, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709060900094
HVAC
Name on invoice is incorrect! Did not see anyone today 2-19-24 even though we had appointment
David B,
Saraland, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1708393565694
Furnace
Just got home from work the house is 67 degrees and the furnace is not working!
Michael D,
Stockbridge, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707442343420
Left Hanging
I understand that the temp outside needs to be above a minimum temp to install the compressor. We have had days where it was warm enough to complete the repair. I even understand scheduling issues, but if you know you need a part to complete the repair, it should be ordered and available for when the temp and scheduling are available for repair completion.
Douglas H,
Lyman, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707346718487
Fraudulant claim
We were told we don't have a heat pump when a company came out a couple of weeks ago and have pictures of our pump. Also the original company we called out said you can use the chart to measure the refrigerant when this technician denied you can do that during cooler months. Our claim was denied because a false report and diagnostic was given.
Everett F,
Springfield, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707258456329
Service was not done
The technician was supposed to do a preventative heating maintenance. That was not done. He was called before he left the property to inform him of this mistake. He said I thought your service was because your heat didn't work. I told him no, that was not the service scheduled. He hung up the phone call abruptly. He did not return to complete the service. This is unacceptable and not professional. Please do not send that service technician back to my house. I still need the preventative maintenance service done.
Felicia P,
Charlotte, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706049594340
Furnace PM
.ohammed A was very courteous knowledgeable and informative gave good advice but had too many service calls scheduled
Gail K,
Tustin, CACustomer service response - Dear Gail thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699309858848
Worst ever
He was behind schedule and that he had been calling me and it kept going to voice. He complained about the fact that it was a crawl space. He did not like this side of town for that reason.
Rita B,
Atlanta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697921893398
HVAC systems annual maintenance
Didn't check both the units. Could have been more helpful and accommodating with questions about the service.
Raja D,
Malvern, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696973570881