Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Furnace Problem
My experience with Mr. Hung was HORRIBLE! He came in my home and did absolutely nothing. Would not let me explain what was wrong. He turned on the furnace and said you have heat. If someone has to return he can not come back into my home. I have told First American Home Warranty that.
Ernestine H,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732582757042
AC review
Tried to get out of coming Got here told me it wasn't ac issue that I had a roof leak. Had someone else come today and they said definitely the ac. That the pump isn't working or a blocked line leaking. Water is all around bottom of unit took pics showed me.
Julie Q,
Powder Spgs, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728423732104
Hvac
This tech said he came out replaced my capacitor and charged my unit with freon ..I have not left my home today and no one was here to fix or look at unit. It has been powered off at the breaker for 2 months and does not take freon it takes puron I have been without air for 5 Months getting jerked around by the warranty company and their contractors. Then falsified information is sent to the warranty company for payment ..I can not believe the total dishonesty of these contractors they should be fired and prosecuted for fraud. They have my gate code .I have been Here waiting.
Jeanine S,
Lakeland, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727299193249
Hvac
This is the 3rd time Jarod has not shown up for a confirmed appt. I left my gate code on the website 2 days ago I've been home all day outside all afternoon the gate was open all day today I have had no air for 5 months I was even sent a invoice with my name signed to it when I was t home a couple months ago from sears the last time I was told the report said the capacitor was replaced and the unit was charged with freon.my unit has been powered off at the breaker for 3 months and takes puron. I am losing money from work and my electric bill is 850.00 from running 2 window units. I can not believe your company would allow someone like this to continue working there doing the same thing over and over as well as sending fraudulent invoices to first American home warranty. I am going to be seeking legal advice I have been without ac for 5 months. The rating should be no stars
Jeanine S,
Lakeland, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727299155472
Never show up - Sent me a bill with fake signature
I had to request PTO tree times because of his schedule and the window time from 7:00a am to 6:00. Out of the 3 times, he show up at my house just once. No phones calls, just unrealistic ETA that were changed every three hours. The only time Steve came to my house he was rude, disrespectul, didn't let me speak and was coming and going inside my house without cleaning his shoes and leaving my front and back door open everytime. I don't want to think he actitud towards me was because I am hispanic and because of my broken English.
Jose L,
Charles Town, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726869618787
Rodney did not come
Rodney the technician never showed up to the appointment and didn't come to the house. Terrible service
Luis D,
Morrow, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794191069
Horrible Experience
Horrible experience from Sears and Cinch home services. 5 appointments and 2 months later we still don't have a working AC unit in the dead heat of summer! No one should ever experience this
Loressa L,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722375171850
Bad Customer Service
The technician and the caregiver got into an augment over deductible not taking, charger card, debit card or cash. This should be explained before coming out. The unit is still not repaired.
Wayne D,
Kearneysville, WVCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720301350864
What work
We live in a world where repair people can't work on anything without a computer telling them what to do. It's like everybody cuts corners to get jobs but then can do the job when they actually get it. Sad man
Jaquan K,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720128062002
Furnace/Thermostat
The technician came out and fixed my furnace yes he got my heat to work but he programmed my thermostat he programmed it to On Auto and Circulate meaning my thermostat never cuts off. Due to this my bill is now extremely high and I now have to pay for someone to com out again to fix the problem. Which is extremely unfair to me
Rika j,
Baltimore, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1712784748735