Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Ridiculous
My experience today with you all was beyond ridiculous and unacceptable. I received an email stating that my appointment was scheduled from 7 AM to 6 PM which makes no sense. I cannot afford to sit home and miss a days work. The online system didn't work and it was almost impossible to reach someone by phone, once I did I got very little help or support. The technician finally texted me that he'd be at my home in 15 to 20 minutes. After waiting an additional 45 minutes, I decided to call to see where he was. He informed me that he was sitting outside on the phone with his manager or supervisor trying to handle something that happened with a prior customer. I asked him if he ever plan on coming to start my work? It took him an additional 30-45 minutes before coming to service my AC. To add Andrew to insult, the first thing he did was through a phone in my face and told me that I had to sign and submit payment before he can start any type of work. RIDICULOUS!. I waited my turn for my appointment. Is no way? I should have had to wait an extra 30-45 minutes while he handled something for someone else. He finally checked my unit after obtaining payment. He stated that a lizard tripped my unit and that it was working. I called him within 10 minutes of him leaving letting him know that the numbers on the unit was going up, not down. It has been. 55 minutes and the numbers are still going up. The unit is not working properly so now I have to start a whole new service call.
Paula M,
New Orleans, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747791624090
Being Mindful of the customers time!
I missed out on an opportunity to go out of town with my family, just to be cancelled and rescheduled, which meant I missed a day of work.
Andera J,
Fort Mitchell, ALCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747258356640
Central Air unit repair
Technician was only here for 10 minutes. Would not wait for me to get a ladder for him to access the inside portion of the unit. Did not go down to the fuse box to check for blown fuse. Stated that we need to reschedule the service because it was raining and he could not check the outside unit. Mentioned that they are very busy and it would be better to ask for a different company to come back. I took off an entire day of work and lost pay for nothing.
James C,
Quakertown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746834809022
No customer service for this company
Alex the technician was ok. But avoid this company at all cost. They make you wait all day. Their system does not work and their AI system is subpar. No live agent available. Then change your appointment at their will.
Jose V,
Las Vegas, NVCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746135329032
Horrible service
Tech had no ladder, had to use mine and he did not put it away where he got it from. Did not have soap to check for leaks in my sc system. Did not wear shoes covers and it was a wet muddy day. Gir mud and duet all over my 2 months old carpet which now needs to be cleaned! Put holes, gouges, dirt streaks and dings in my newly redone dry wall, plaster, and paint carrying my ladder upstairs to access the attic . Absolutely horrible..
Marian G,
Portsmouth, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745098572143
Unprofessional, inconsiderate, liar and poor communicator
Edwin has no moral compass. He is a poor communicator, unprofessional, inconsiderate and a liar. He needs to start respecting people time. If anyone what's details on what happened, feel free to reach out.
Brook A,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741395336187
Why?
It took too long and too many attempts to complete the job. First guy came out on Feb 11th and the last guy came out on March 3rd. The last guy did not have his phone set up to take any type of payments. The link was sent to me to pay over the phone. When the first guy came out, he shut the breaker off and we had no heat until the next guy came out to turn it back on. I am very dissatisfied and disappointed with the service. When the technician comes into your home, they should always wear protective covers on there shoes. I was cleaning up mud on the floor and carpet.
Gail S,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741050493188
Technician Never Showed,,,, should be no stars for rating
The Technician never showed but had a form that said I signed it with him…….
Kenny D,
Monroe, GACustomer service response - Dear Kenny thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740093871152
Heat thermostat
Technician would not listen to what the problem was that was associated with the heating system. Turn the heat up to 90 degrees and said it was working and argued with me. Came unprepared without a ladder to get to the unit in an attic. Had to get mine out and he climbed up 3 steps and claimed "it working" and wouldn't even go in the attic to the system which I've done numerous times. Argued with me numerous times about not listening to the problem with the system (the thermostat)
Mark/ C,
Hanover, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737153145351
Heating system
After thermostat was placed, the room is still cold. I'm not giving him a bad rating because he was a pleasant technician, but it's still cold in the bedroom. I' m not sure of after 30 minutes, there show be an increase in temperature with a closed door, but the temperature decreased. I need someone to come back, and fix the problem.
Albert L,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737075505125