Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.6/5
Bad service
The technician did nothing, just check the thermostat and according to him it was the problem. and the air is still worse than it was. They just stole my money.more than they lasted 2 weeks to give me the service
Leticia S,
Asheville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048821230
Ac repair
Ac unit is still blowing warm air 😒 not good
Keith L,
Cedar Hill, TXCustomer service response - Keith, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691866987505
A/C heat pump
I am not sure why I had to pay for this "service call" when the technician did NOTHING. The fact that some weeds had grown up by the units during the summer is not a hindrance for service. He did not even attempt to walk behind the bushes, in or through the flower bed to get to the a/c units. As far as the heat pump goes, which is what he came to fix was not even examined. I was never asked for its location. Yes, it is in the attic. He asked me for a ladder after I told him the location and looked up there but never went up into the attic. The thermostat on the wall say "no a/c power". The technician said the heat pump unit was where to start but didn't even get that far. Again, please explain or confirm why I had to pay for this. Christine
Christine W,
Salem, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691443638727
Repeated no shows
Your website reviews are horrible because of your failure to actually show up for appointments. In addition to that the range of scheduled appointments is ridiculously broad. When the technician did come, he did a good job but it was way too much work actually getting you hear.
Brenden S,
Charles Town, WVCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691245920194
not good
He did not show up on August 3 even though Sears web link all day said he would. Then Choice Home says the heat pump not covered even though it is.
Kenneth B,
Fx Station, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183896922
Appointment
Two times in a row the same technician came and did nothing
Janice P,
New Orleans, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691151245244
Service was not completed correctly
My AC is still not working correctly. After saying there was nothing wrong with the unit, I came home 2 hours later to a house that was 82+ degrees when the thermostat was set at 75. My mother was present for the repair and I told him on the phone the unit was not working correctly, and he said it was working properly for him. Very disappointing. He did not take what I said seriously and now the problem is worse and I have to schedule another repair.
Sherry S,
Winter Haven, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691104510269
Very disappointed
I waited all day 8 to 5 technician didn't come until almost 420 and after being without air for over a week I'm still without air but paid technician service fee to home out. Very disappointed with the service and with choice warranty
Teresa B,
Radcliff, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836810486
Incompetent technician with no a/c skills to service my a/c
This technician was here on my property on July 21, 2023. He noted the a/c unit needed refrigerant. He came back 8 days later with the refrigerant. Your a/c service is the worst. It has taken almost 30 days for you to service this unit and it is still inoperable. This technician spell of NICOTINE. I have informed you of this on another occasion yet you continually send him out. You (Sears Home Warranty) (Cinch) need to fix this problem. Please inform Ronald that there is more to an a/c unit other than the outdoor fan moving parts. If there is no air flowing inside the structure and through the vents inside the structure there is no air conditioning. The fact that he kicked the unit on the outside and started the fan to move did not repair the unit.
Sylvia M,
Canyon Lake, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664398542
Bad overall
He promised to get a part and did not order it. He failed to follow through. I waited for a long time and now still the AC is not fixed since he did not do the right thing. I'm not sure if he would do the same if it was a family member. Definitely not professional.
Anonymous,
USACustomer service response - Anonymous, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690576048802