Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
No show serviceman
Serviceman Tanner never showed up He rates no stars. He texts 4 times saying He was on his way.
Thomas S,
Dover, DECustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1757541206645
Sears failed miserably
Sears has caused us to wait since July 15th to come and repair our air conditioner.Sears came three times, did nothing,and today the technician came and would would not even put freon in the system. Your treatment of us has been horrible. I am cancelling Choice, and while I always counted on the good services Sears provided with the Sears products I own, Sears is now persona non grata from now on. A Thomas
Andrew T,
Washington Township, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755813557590
Unprofessional
Appointment was scheduled for 9/16/25 within a 8am-5pm window. Technician did not show up, no text, email or telephone call received.
Lorna H,
Gwynn Oak, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755553743852
Sub-par Preparedness
Mr. Sabas was not prepared to fix the problem. He suspected that the drain was clogged but didn't have what was needed to unclog the drain. He gave the tenant a list of things to buy and told them what to do! He left the job before knowing what he suspected would even work!!
Bema W,
Wimberley, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1754951094962
Bad job
Don't know what the technician did, ac still not working . No phone number to contact them back
Gladwin J,
Sunnyvale, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1754083926166
NO AC
Will rate when HVAC is cooling. Six appointment visits to home, still no AC
Frederick C,
Arlington, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753997399083
Horrible
The air conditioner was not working after waiting a week for somebody to come.The person who came just analyzed.It was a simple wiring problem.He refused to do it that day and left.
Timothy J,
Madison, WICustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753738529332
Unsatisfied
No one showed up today or called to cancel. Every time someone comes, they have an excuse to not fix our unit. Here we are a weeks later and still no air conditioning to my to floor.
Jose A,
Corona, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753738441727
SERVICE SUCKS
I received a text message from you guys stating that the technician is on his way. I checked the link and it said "your technicians arrival will be 1437". I'm using military time so there is NO CONFUSION! You're technician arrived at 1412 per my camera system. We work for a living. I arrived at the house at 1431! During his first visit he was 30 minutes late, but that is alright. I guess he got an easy Friday. FO!
Patrick M,
Covington, LACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753738341465
A/C repair thru Choice Home Warrany
Sears and their tech provided absolutely no service. 4 days without AC because that was the soonest they could fit it in, the tech spent @ 5 min outside and said it was completely fixed. It was not. Not able to contact Sears because they transfer you from the automated service to an AI tech that was completely useless because it was glitching. CHW rescheduled for an addition 4 days to get someone back out.
Arvind D,
Jacksonville, FLCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1753308783718