Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Did not care!
Came and left us with no answers and no repair ahead of a catastrophic storm headed our way!!!!
Tresa H,
Louisville, KYCustomer service response - Tresa , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769213839834
Did not show
We waiting for him but he did not call or show up. I also keep getting AI based scheduling reminders, but I don't think this provider knows how to use the technology properly.
Suneer A,
San Diego, CACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767737492328
Elbert, Technician
Elbert H is a terrible, nasty, condescending, irresponsible, WICKED, demeaning and money pit that should NEVER, EVER work with another fellow human being. I wonder why SEARS would hire such a NASTY person work with another fellow human being. He is worst of the worst. If you ask my rating for him, It is -100 (negative 100).
Benjamin O,
Colobus, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766452635266
Terrible service
I was sent a text saying ten in the morning.A m and then another message saying 3:30-4 pm in the afternoon serviceman shows up a little after two.My brother was waiting to come around two thirty three o'clock serviceman showed up early.No call
Steven W,
Seaford, DECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765926022266
Furnace Repair
I tried to put zero stars. My furnace is not working. The issue is not resolved. I tried to call someone to see if I could get someone back out the same day. All I got was an AI bot that could not answer any of my questions. It's 30° outside. It is about 63° inside my house and I can't talk to anyone to get this issue taken care of. All I'm being told is that I can reschedule for a later date. That is not helping me right now with my issue.
Robert T,
Lascassas, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779381783
Air conditioner
6 technician visits no repair. 3 other appointments you made with me that you did not keep or call to cancel. You have no means to talk to a real person. . I spent a total of 9 days waiting on a technician over a period of 8 weeks. I think 1 is more than you deserve.
John C,
Tunica, MSCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760650217662
Was not happy with the whole experience
I was not happy with any part of the service!! It took to long to get the initial appointment (over a week an a half for an A/C that wasn't working). After his visit he said he had to order a part and I would have to go back on the schedule which took another week!! Jose called on the day he was supposed too show up and informed me that the part didn't come in and I would have to go back on the schedule and wait another week! The whole time my downstairs A/C wasn't working in Texas where it was in the upper 90 degrees!! The next week he called me at around 5:00 on the day he was supposed to show up and informed me that the part didn't not come in again!! I was very upset because on all of these days I had to either take a day off of work or rearrange my whole schedule and he doesn't give me any advance notice of this part not coming in!! I feel someone should have allowed him to order the part from somewhere else so I didn't have to be without A/C for a month!! I was not happy with any part of this service and your customer service was no help either, you could not talk to a real person because it was all AI. I finally talked to someone because I told them I needed to make a payment and finally I got to talk to an incompetent person from another country that just keep telling me that the part was available and I just had to wait for in to come in!! I feel just because you have a home warranty doesn't mean you should get inadequate service!!!!!
Michael M,
San Antonio, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1760046579263
A/C REPAIR
The technician said there was a small leak in the Air Handler, all he did was put more Freon, but did not repair where the leak was coming from???,so when the Freon leak again, then there is another service call $$, why did he not just repair the leak!
Keith M,
Palm Bay, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759873901088
Nothing was fixed.
Still very loud and the compressor blades/fan not turning. Please come and repair it. Thanks. I can send a couple of videos if you would like. Just tell me where to send.
Michael H,
Marion, ARCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757971864565
He never came
The technician never showed up , it's been reassigned to EMS
Cheryl G,
Crandall, TXCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1757541523994