Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Not fixed
Unit Worked for 1 cycle after which tech left. It took him all of 20 minutes to push a button and say everything was fixed and did not stick around to make sure that the system restarted properly. When I realized the system was still not working in approximately 2 hours after the tech left I phoned The CHW office and told whoever received the call that the system was still not working and she said that the tech would call and to keep the line open for him. He never called.
Nicki L,
Deltona, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776211550136
Waste of money
Richard spent a total of 15 mins at my home. He did not do a check. Claimed to identify the issue by standing 10ft away, claiming to feel cool air and made his recommendation. This felt like a quick money grab. He could have given the professional decency of doing a full evaluation. Instead, it was hey the fee is 100. I see the issue we don't cover. A total rip off.
Emanuel M,
Atlanta, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776202712229
Need to communicate owner before the repair / service
As I explicitly told the tech that this is the rental property and any repair or services he need to let me know beforehand… However I didn't get any updates… not even the report / note tell me what type of repairs/ services that he done to the system
Dylan L,
Chandler, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1775081060782
Totally Disgraceful
Not only does he not service anything he blames it on other people stating not properly installed and not up to code WOW then I guess City must be wrong given the fact you have to have inspections and be approved not to mention Sears is the only one that has looked at it meaning Richard is not doing his job and leaving a 90 yr old woman without any heat or air because of his opinion.
Jon L,
Waveland, MSCustomer service response - Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774475830329
Most terrible experience
It took three visits from the Sears technician—who was extremely unprofessional—to diagnose the issue. Unfortunately, inaccurate information was then provided to the warranty company, which resulted in the claim being denied. The item in question is clearly covered under the warranty. Based on this experience, I would strongly recommend staying away from this company.
Humayun M,
Herndon, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1772145308997
Servicing of furnace
We were informed that after paying for an extra service, the furnace was working perfectly. This was incorrect.
Melvin G,
Upper Marlboro, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1772145243118
No diagnosis
I was sent a note by the technician that my system required service, but he did not explain what was wrong with the system. I still don't know.
Connie F,
Tallahassee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771366755100
Part put on heating unit
This is not against the first technician that came out and placed the order and approved from choice warranty put they said and texted they was coming on February 12 between 8-5. We waited all day by 4:05 I get a receipt that they came and put the part in and we paid and signed a receipt this is not true. We never saw them because they have to come in the house to fix unit. This is faud we tried calling and email to you and can't get through. Please respond I have all the messages and emails and receipts . The claim is not complete
Patricia H,
Birchwood, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771023095621
Refused to complete the service request
August 2025 seats informed us no techs were available to complete our repair and our request was canceled and we were told to find our own tech. It took us about 4 months to get a tech out. The 3rd party tech fixed the heat strips and the disconnect but found a leak in the reversing valve. Travis was at our location last week promised to order the valve however when he arrived today he did not have the valve and said that sears doesn't work on units after a 3rd party was involved even though sears is the one who told us the only way to get service was a 3rs party. Travis refused to allow us to speak to his manager or let us call his manager to try and get the approval while he was on-site. Worst experience EVER! MY MOTHER IS OLD AND ITS COLD AND HE WAS NOT HELPFUL AT ALL!!!!
Jackie R,
Chattahoochee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769560870097
Heat not working
My heat is not working. I told him what issue was and fail to do a test. Just gave comments on how the unit work. Paid $100 for nothing done and now no heat
Cornelius W,
Columbia, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769487777560