Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Frustrated
I am sure he is probably a qualified technician but his general approach to customer service is lacking. From the time he entered my home, he started speculating about what he thought was wrong with my HVAC system, would not listen to anything that I told him as to what the previous technician said and he hadn't even checked a thing. Ultimately he left, my HVAC system wasn't fixed after waiting a week and I asked my warranty company to assign someone new. Overall I am frustrated with Sears. My HVAC system was down for a week, Sears tried to charge me $130 service fee on top of the service fee I already paid to my warranty company, the technician was rude and my HVAC system still isn't working correctly. I asked my warranty company to earmark my account and never send a technician from Sears ever again.
Brett W,
Brambleton, VACustomer service response - Brett thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781907024607
Extremely rude and unprofessional
Aleks called 30 units prior to his arrival. He expressed his disbelief in my claim he gave suggestions about what I could do to maintain my air-conditioning unit rather than calling him to come out and look at it when it is malfunctioning. He spoke down to me in regards to understanding how the weather works and thermostats. And generally just seemed like he didn't want to do his job. He only stopped Short of calling me stupid on the phone. I called my Home Warranty company and canceled his visit. He showed up anyway, and we denied him entry. I did not feel comfortable with him coming into my home or looking at my air-conditioning units.
Joseph H,
Las Vegas, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781647734229
Did not look at the whole unit
I had a bad experience with the sears home services systems as I tried to update the phone number on the order several times to that of my tenant but it kept reverting to the old number. Only AI tech support so unable to even speak to a person for assistance. Technician came in and did not fully review the HVAC system like another tech we just had out did. very dissappointed to have to try and go through AI customer support to get our unit working again
Yisheng F,
Jacksonville, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781643004977
Sears Home Services was a complete waste of time.
Jalil showed up unprepared, lacked the knowledge to diagnose the HVAC issue, and did not have the proper tools to fix the problem. Instead of providing a real service, the visit created more frustration and left the issue unresolved. For a company that claims to offer professional home repair, this was unacceptable. I expected a technician who was capable, prepared, and able to complete the job, but that was not the case. I would not recommend Sears Home Services based on this experience and would not use Sears Home Services again.
Eddie G,
Upper Marlboro, MDCustomer service response - Eddie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781215177543
A/C repair
This is the worst experience with this company after 2 weeks of waiting for the A/C to be repaired , Randy came to the house with the wrong part. There is not sense of urgency. I do not recommend this company to nobody. Worst company to work with
Lourdes V,
Jacksonville, FLCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780954988613
You didn't do anything
The problem is still there, hire people who actually work. Totally ridiculous you sent a tech who did nothing. Worst I've ever experienced.
Michael A,
Altamonte Springs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780697057949
Ron
I was overcharged. The agreed upon rate was $75, and I was charged $130.
Ron C,
Huntersville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778632413874
Job not well done
My unit is still not working right I had another person to check my unit it is low of Freon and they left my cap off . I'm gonna give choice home warranty a call and let them know what is going on and I don't want sears to come back
Barry P,
Athens, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778287153854
Absolutely unsatisfactory
I would absolutely never recommend this company to any of my friends or family. Under any circumstances. Horrible customer service and terrible communication.
Anthony M,
Slidell, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1778193782173
Not knowledgeable
Misdiagnosed problem with ac and reported wrong information to warranty company
Crystal K,
Somerville, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1777929122761