Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.6/5
Rodney did not come
Rodney the technician never showed up to the appointment and didn't come to the house. Terrible service
Luis D,
Morrow, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794191069
Horrible Experience
Horrible experience from Sears and Cinch home services. 5 appointments and 2 months later we still don't have a working AC unit in the dead heat of summer! No one should ever experience this
Loressa L,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722375171850
Bad Customer Service
The technician and the caregiver got into an augment over deductible not taking, charger card, debit card or cash. This should be explained before coming out. The unit is still not repaired.
Wayne D,
Kearneysville, WVCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720301350864
What work
We live in a world where repair people can't work on anything without a computer telling them what to do. It's like everybody cuts corners to get jobs but then can do the job when they actually get it. Sad man
Jaquan K,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720128062002
Furnace/Thermostat
The technician came out and fixed my furnace yes he got my heat to work but he programmed my thermostat he programmed it to On Auto and Circulate meaning my thermostat never cuts off. Due to this my bill is now extremely high and I now have to pay for someone to com out again to fix the problem. Which is extremely unfair to me
Rika j,
Baltimore, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1712784748735
Poor communication.
It took thirty minutes to be connected to the right representative handling an existing claim. There voices were very inaudible at times during the phone calls.
Jeanette S,
Tallahassee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710971263684
Home gas heating system
Our home warranty is with Choice Home Warranty but was serviced by Sears under their contract with Sears. First I will say that once your service men came and then came back they were very helpful and polite. However, the lack of customer service displayed by your Sears team was horrible. The initial inspection to diagnose the problem was handled with great expediency but the follow-up left us with the distinct impression that you DO NOT consider your commitment to your Choice Home Warranty clients at all a serious commitment! Our case got rescheduled 4 times, each on the day of service that had been scheduled for us. Each of the 4 times we had received multiple reminders that we had to be home all day waiting for your workmen. Each of the 4 times we had received up to five reminders of the date and time beginning a week before and going to the day of. This is a major office scheduling glitch that should not happen once let alone 4 times. This meant that my husband had to cancel his plans. The additional month without our gas heating cost us a heating bill of over $400 I would have expected way better service from SEARS than this.
Christiana P,
Walterboro, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709060900094
HVAC
Name on invoice is incorrect! Did not see anyone today 2-19-24 even though we had appointment
David B,
Saraland, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1708393565694
Furnace
Just got home from work the house is 67 degrees and the furnace is not working!
Michael D,
Stockbridge, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707442343420
Left Hanging
I understand that the temp outside needs to be above a minimum temp to install the compressor. We have had days where it was warm enough to complete the repair. I even understand scheduling issues, but if you know you need a part to complete the repair, it should be ordered and available for when the temp and scheduling are available for repair completion.
Douglas H,
Lyman, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707346718487