Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
Follow up
No call or follow up to keep me posted on work that needs to be done . 2nd time to the residence and still no repairs have been completed . Not sure what's going on between company and home warranty company
Joshua B,
Castle Rock, COCustomer service response - Joshua, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702200135
Lazy service
Our HVAC was in need of inspection as it struggles to cool our home to 72 degrees. The service guys didn't even look at the HVAC system. Instead, they checked the freon level on the outside AC unit, gave it a 1 lb. Shot and called it a day. Never even bothered to diagnose or check out the actual HVAC unit in the garage. My AC is still struggling to cool to 72 degrees. Doesn't seem to be able to get it lower than 73. Lazy lazy service. And THIS is what we are paying for? What a complete rip-off!
Nicholas F,
Ellettsville, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531324207
Tech good / Sears not so much
This AC service was generated through a choice home warranty company. First available sears appointment was 10 days after first contact. This appointment was cancelled 15 minutes before scheduled arrival, it was Friday. Next available appointment was another 10 days out. Tech arrived as expected, diagnosed problem correctly. For some reason Sears was not able to do repair. It took a week for them to tell me. Tech was good, Sears was not, choice home warranty even worse.
Rodney F,
Midland, GACustomer service response - Dear Rodney thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443657035
Hvac
Technician got here on time, he changed capacitor and ad very little of freeon, he said did not have enough, but ac stop working un 25 minutes after he left and still without ac. I
Francisco V,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691096551660
Very poor knowledge about HVAC
Technician came 12 hours late and checked in 5 minutes and stated that he can't handle the job . Leaving my existing air conditioner caps open I requested to cover the caps. Poor service and waiting to resign by sears and no one showed up or called
Satender B,
North Bergen, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664006297
Worst technician
He was the worst technician I have ever dealt in my life. As soon as he arrived at the property, he started complaining about his job, which we had nothing to do with. Then before diagnosing the issue, as soon as looked at the unit, he said the unit is very old and cannot be fixed, without looking at anything.
Nabin T,
Ashburn, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782771106045
Zero Stars
Two weeks to show up, zero work, visual inspection, false diagnosis, and received a bill with zero explanation.
Sean M,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1782509653419
Horrible
The AC unit is in the attic. The technician didn't even bother to go to see it. His conclusion was that something must be stuck in the air duct. How can he determine that with actually seeing the unit. Wast of money
Juan R,
Arlington, VACustomer service response - Juan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782509693474
Terrible and a liar
He clicked my door bell and stood maybe 10 seconds and then left. On the report he claims he called. Thankful I have cameras and my phone log to show he lied on the report for both. I would not use him
Mohamed Z,
Oakton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782174937643
Did nothing
The tech came out and did nothing except the deductible.
Brian M,
Cedar Park, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1782166216742