Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.6/5
Unprofessional, inconsiderate, liar and poor communicator
Edwin has no moral compass. He is a poor communicator, unprofessional, inconsiderate and a liar. He needs to start respecting people time. If anyone what's details on what happened, feel free to reach out.
Brook A,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741395336187
Why?
It took too long and too many attempts to complete the job. First guy came out on Feb 11th and the last guy came out on March 3rd. The last guy did not have his phone set up to take any type of payments. The link was sent to me to pay over the phone. When the first guy came out, he shut the breaker off and we had no heat until the next guy came out to turn it back on. I am very dissatisfied and disappointed with the service. When the technician comes into your home, they should always wear protective covers on there shoes. I was cleaning up mud on the floor and carpet.
Gail S,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741050493188
Technician Never Showed,,,, should be no stars for rating
The Technician never showed but had a form that said I signed it with him…….
Kenny D,
Monroe, GACustomer service response - Dear Kenny thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740093871152
Heat thermostat
Technician would not listen to what the problem was that was associated with the heating system. Turn the heat up to 90 degrees and said it was working and argued with me. Came unprepared without a ladder to get to the unit in an attic. Had to get mine out and he climbed up 3 steps and claimed "it working" and wouldn't even go in the attic to the system which I've done numerous times. Argued with me numerous times about not listening to the problem with the system (the thermostat)
Mark/ C,
Hanover, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737153145351
Heating system
After thermostat was placed, the room is still cold. I'm not giving him a bad rating because he was a pleasant technician, but it's still cold in the bedroom. I' m not sure of after 30 minutes, there show be an increase in temperature with a closed door, but the temperature decreased. I need someone to come back, and fix the problem.
Albert L,
Olive Branch, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737075505125
Furnace Problem
My experience with Mr. Hung was HORRIBLE! He came in my home and did absolutely nothing. Would not let me explain what was wrong. He turned on the furnace and said you have heat. If someone has to return he can not come back into my home. I have told First American Home Warranty that.
Ernestine H,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732582757042
AC review
Tried to get out of coming Got here told me it wasn't ac issue that I had a roof leak. Had someone else come today and they said definitely the ac. That the pump isn't working or a blocked line leaking. Water is all around bottom of unit took pics showed me.
Julie Q,
Powder Spgs, GACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728423732104
Hvac
This tech said he came out replaced my capacitor and charged my unit with freon ..I have not left my home today and no one was here to fix or look at unit. It has been powered off at the breaker for 2 months and does not take freon it takes puron I have been without air for 5 Months getting jerked around by the warranty company and their contractors. Then falsified information is sent to the warranty company for payment ..I can not believe the total dishonesty of these contractors they should be fired and prosecuted for fraud. They have my gate code .I have been Here waiting.
Jeanine S,
Lakeland, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727299193249
Hvac
This is the 3rd time Jarod has not shown up for a confirmed appt. I left my gate code on the website 2 days ago I've been home all day outside all afternoon the gate was open all day today I have had no air for 5 months I was even sent a invoice with my name signed to it when I was t home a couple months ago from sears the last time I was told the report said the capacitor was replaced and the unit was charged with freon.my unit has been powered off at the breaker for 3 months and takes puron. I am losing money from work and my electric bill is 850.00 from running 2 window units. I can not believe your company would allow someone like this to continue working there doing the same thing over and over as well as sending fraudulent invoices to first American home warranty. I am going to be seeking legal advice I have been without ac for 5 months. The rating should be no stars
Jeanine S,
Lakeland, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727299155472
Never show up - Sent me a bill with fake signature
I had to request PTO tree times because of his schedule and the window time from 7:00a am to 6:00. Out of the 3 times, he show up at my house just once. No phones calls, just unrealistic ETA that were changed every three hours. The only time Steve came to my house he was rude, disrespectul, didn't let me speak and was coming and going inside my house without cleaning his shoes and leaving my front and back door open everytime. I don't want to think he actitud towards me was because I am hispanic and because of my broken English.
Jose L,
Charles Town, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726869618787