Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
He d
He didn't change the bad thermostat out like he was supposed to
Michael M,
Tallassee, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776893060566
No work was done.
CHW didn't inform the technician that the work was for an in-wall A/C. The technician said he doesn't work on in-wall units. Richard said he will ask CHW to assign the work to another technician who would find a unit to fit in the wall hole. He also suggested to put a mini split AC instead.
Elving T,
Mandeville, LACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1762210452435
Unknown results
Our technician was nice enough and replaced a part on the A/C unit, but unfortunately the visit ended in our entire electrical breaker box popping and now we have no power whatsoever.
Kym Y,
Fresno, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755815466591
Air conditioner unit
He told me he couldn't fix the problem and then he was able to fix the issue. He then proceeded to tell me the problem can return because of the wiring. I was confused with the information John provided and why he couldn't fix the issues permanently.
Angela M,
Randallstown, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755553929986
My air conditioning heat unit the problem is the thermostat
This will be the third time coming to my house to fix my heat in the unit if they do not seem to be working properly I have I am getting cold at night I woke up this morning and my thermostat was on 75 and my inside temperature was 69 so my unit is not properly working here don't be here twice just be the third time coming back on the 20th to 24 so he I think he needs to replace the thermostat the thermostat is not working properly I do not wish to keep continuing to have these problems and the sad thing is my heat went out today the day is Saturday the 22nd and I called a service request and the man won't be come out till Monday so I have to send this whole house till Monday between 8:00 to 5:00 to somebody to come out to fix it
Willie C,
Durham, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740262820708
AC
- Jamie was good. - I called in another service to complete the work. Sears has done no repairs. - Sears communication is SLOW, INACCURATE, CONFUSING, UNRESPONSIVE. Poor AI.
Carol S,
Palm Desert, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725053566507
Disappointed
Due to the crisis that's going on with the outrageous heat they refuse to give service of cleaning the calls needed to keep my home cool for my family
Shedrick A,
Metairie, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418890383
Hvac issue
Issue was not fixed after this being the second time looking at it
Justin W,
Strasburg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354836875
Didn't catch the issue
When he came out, he wasn't very thorough while saying that everything was still putting out some sort of charge. He was very short with me when I asked him questions to clarify - hopefully it wasn't just because I am a woman. We ultimately needed to call someone else out about a month later because the air conditioner still wasn't cooling the house. The new technician found the issue and said it was something that should have been caught previously.
Kate L,
Prior Lake, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264597941
Waited over a month and it's still hot
We paid a lot for no help. Our house is still hot. Gregory was nice but I do not feel satisfied with the overall experience and time waited.
Brian B,
Norfolk, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999230249