Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.6/5
competent
he knew what needed to be done unlike the other tech i still do not like your company service as it is imossiable to talk to a human about everything and any problems that arise with your service
David R,
West Allis, WIProfessional
The technician was punctual and very helpful, he also did a good job of informing me how to properly maintain my system.
Neil S,
Pembroke Pnes, FLNo documentation. No way to reach a live person.
This technician was sent out based on a home warranty claim. He diagnosed the problem and said I needed a part, and that he would return after it was approved under the home warranty. The part was denied by the warranty company and I was left with no way to contact the technician and no documentation about what he found. At the very least, I should've been given a written report of the issue he found. Further, on contacting Sears Home Services, I found there is literally no way to reach a live person. The automated line tells you bluntly that there is no way to reach a live person. This technician may do fine work -- I don't know as I was given no documentation of what he did -- but, based on the inability to talk to a live person, I'd recommend looking for another service provider.
Michael S,
Memphis, TNDecision Based Solely on Observation
According to the adult present in my absence, the tech never turned on the system. Instead pictures were sent to Choice with a narrative they will not share with me. Based on this, my claim was denied. I gave 3 stars because he showed up and interacted in acceptable manner with person in apartment.
Sylvia R,
Lake Mary, FLProfessional & On Time, but…
1 week ago, the technician diagnosed that my furnace needed a part replaced. It took him 1 week to order a part that was available online and in stores. Then told me I had an additional charge for him to bring me the part - after having already paid the $100 service charge. 3 stars for being on time and fixing the issue. -2 stars for not working through the home warranty and shifting the burden on the customer.
Alejando S,
Washington, DCService rating
Our complaint was that the air generated was not warm, aux heat was not warm at all. Technician didn't make any repairs. A waist of money. Need a different source
Jean A,
Virginia Beach, VAHVAC work by Vincent
The work was done but hesitantly. On the first visit, when we saw the water leak, Vincent said he'd wished someone else woulda been called for this because it involved a new panel, diffuser? and gaskets. I found that odd! Moving forward 11 days/today, Vincent came with all the parts and when I told him it hadn't leaked since he left and put everything back together on 11/7/25, he said well then its fixed, we dont have to put on the new parts. I said yes we do, I paid for this. He said he has seen too many times where putting the new parts on causes more problems. I said lets look at it to see if water is on the inside and it was!!! So he replaced all new parts and I signed and he left. Vincent seemed to be agitated both times he was here and If anything goes wrong again, I will request he not be the serviceman!
Lisa S,
Camp Hill, PAService Call
Our AC broke on Sunday Aug. 17 2025. We were not serviced until Friday Aug. 22 2025. I know this is busy time of the year, but it was VERY HOT in our house. I would think you should make better arrangements for this time of the year!!!!!! I have health problems and the heat really got to me. It took less than an hour to fix the AC. THANK YOU, Harriet Gardner
Thomas G,
Saint Augustine, FLCustomer
He was very rude, condescending. He needs to attention where he stops to check his phone. I left right be hind him and was stop about 10 yards from the stop sign to leave the subdivision.
Susan S,
Taylor Lake Village, TXBobby morgan
I'm ok with the opinion l received l have 90 day standing warranty Tech saysj
Bobby M,
Flower Mound, TX