Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.6/5
My air conditioning heat unit the problem is the thermostat
This will be the third time coming to my house to fix my heat in the unit if they do not seem to be working properly I have I am getting cold at night I woke up this morning and my thermostat was on 75 and my inside temperature was 69 so my unit is not properly working here don't be here twice just be the third time coming back on the 20th to 24 so he I think he needs to replace the thermostat the thermostat is not working properly I do not wish to keep continuing to have these problems and the sad thing is my heat went out today the day is Saturday the 22nd and I called a service request and the man won't be come out till Monday so I have to send this whole house till Monday between 8:00 to 5:00 to somebody to come out to fix it
Willie C,
Durham, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740262820708
AC
- Jamie was good. - I called in another service to complete the work. Sears has done no repairs. - Sears communication is SLOW, INACCURATE, CONFUSING, UNRESPONSIVE. Poor AI.
Carol S,
Palm Desert, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725053566507
Disappointed
Due to the crisis that's going on with the outrageous heat they refuse to give service of cleaning the calls needed to keep my home cool for my family
Shedrick A,
Metairie, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695418890383
Hvac issue
Issue was not fixed after this being the second time looking at it
Justin W,
Strasburg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354836875
Didn't catch the issue
When he came out, he wasn't very thorough while saying that everything was still putting out some sort of charge. He was very short with me when I asked him questions to clarify - hopefully it wasn't just because I am a woman. We ultimately needed to call someone else out about a month later because the air conditioner still wasn't cooling the house. The new technician found the issue and said it was something that should have been caught previously.
Kate L,
Prior Lake, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264597941
Waited over a month and it's still hot
We paid a lot for no help. Our house is still hot. Gregory was nice but I do not feel satisfied with the overall experience and time waited.
Brian B,
Norfolk, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999230249
Follow up
No call or follow up to keep me posted on work that needs to be done . 2nd time to the residence and still no repairs have been completed . Not sure what's going on between company and home warranty company
Joshua B,
Castle Rock, COCustomer service response - Joshua, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691702200135
Lazy service
Our HVAC was in need of inspection as it struggles to cool our home to 72 degrees. The service guys didn't even look at the HVAC system. Instead, they checked the freon level on the outside AC unit, gave it a 1 lb. Shot and called it a day. Never even bothered to diagnose or check out the actual HVAC unit in the garage. My AC is still struggling to cool to 72 degrees. Doesn't seem to be able to get it lower than 73. Lazy lazy service. And THIS is what we are paying for? What a complete rip-off!
Nicholas F,
Ellettsville, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531324207
Tech good / Sears not so much
This AC service was generated through a choice home warranty company. First available sears appointment was 10 days after first contact. This appointment was cancelled 15 minutes before scheduled arrival, it was Friday. Next available appointment was another 10 days out. Tech arrived as expected, diagnosed problem correctly. For some reason Sears was not able to do repair. It took a week for them to tell me. Tech was good, Sears was not, choice home warranty even worse.
Rodney F,
Midland, GACustomer service response - Dear Rodney thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691443657035
Hvac
Technician got here on time, he changed capacitor and ad very little of freeon, he said did not have enough, but ac stop working un 25 minutes after he left and still without ac. I
Francisco V,
San Antonio, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691096551660