Haier Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.4K
Average Rating
4.6/5
Professional & On Time, but…
1 week ago, the technician diagnosed that my furnace needed a part replaced. It took him 1 week to order a part that was available online and in stores. Then told me I had an additional charge for him to bring me the part - after having already paid the $100 service charge. 3 stars for being on time and fixing the issue. -2 stars for not working through the home warranty and shifting the burden on the customer.
Alejando S,
Washington, DCService rating
Our complaint was that the air generated was not warm, aux heat was not warm at all. Technician didn't make any repairs. A waist of money. Need a different source
Jean A,
Virginia Beach, VAHVAC work by Vincent
The work was done but hesitantly. On the first visit, when we saw the water leak, Vincent said he'd wished someone else woulda been called for this because it involved a new panel, diffuser? and gaskets. I found that odd! Moving forward 11 days/today, Vincent came with all the parts and when I told him it hadn't leaked since he left and put everything back together on 11/7/25, he said well then its fixed, we dont have to put on the new parts. I said yes we do, I paid for this. He said he has seen too many times where putting the new parts on causes more problems. I said lets look at it to see if water is on the inside and it was!!! So he replaced all new parts and I signed and he left. Vincent seemed to be agitated both times he was here and If anything goes wrong again, I will request he not be the serviceman!
Lisa S,
Camp Hill, PAService Call
Our AC broke on Sunday Aug. 17 2025. We were not serviced until Friday Aug. 22 2025. I know this is busy time of the year, but it was VERY HOT in our house. I would think you should make better arrangements for this time of the year!!!!!! I have health problems and the heat really got to me. It took less than an hour to fix the AC. THANK YOU, Harriet Gardner
Thomas G,
Saint Augustine, FLCustomer
He was very rude, condescending. He needs to attention where he stops to check his phone. I left right be hind him and was stop about 10 yards from the stop sign to leave the subdivision.
Susan S,
Taylor Lake Village, TXBobby morgan
I'm ok with the opinion l received l have 90 day standing warranty Tech saysj
Bobby M,
Flower Mound, TXOk
It took Sears approx 2 weeks to come over. The technician seem to be in a rush and was leaving without checking all the possible reason why the AC was not performing optimally. I had to plead with him to check the thermostat , filters , do other tests etc.
Bobby A,
Strasburg, VAJob
He didn't tell that he will be coming back the next because our air conditioner unit started to blow hot air again when he left to do another clint job
Norma P,
Newark, DEUnit Making a lot of noise
After inspecting the unit the unit, I noticed that the unit is making a load vibrating noise….though it is cooling, I'm afraid that the repair may not last very long. Can Barry come back out and check the unit?
Sheila S,
Wake Forest, NCService
Not at all what I expected, l lost a half a day of work, technician was extremely late (arrived at 6:37pm) very disappointed. I do believe if technician had arrived on time or earlier I would've had gotten a better resolve.
Letonia P,
La Place, LA