Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Ice maker repair
He was on time, as well as professional. Enjoyed meeting him
Pete L,
Nashville, TNSpeedy and Knowledgeable
Mike and his trainee were professional, knowledgeable, respectful and extremely fast! Thank you!
Taysha T,
Rumford, RIDishwasher repair
Great. Very curious. Fixed everything. Expedited repair. Lovely. Would highly recommend.
Beth H,
Jamaica, NYTechnician fine - Set up and process very frustrating.
Ray was on time, efficient and pleasant. He diagnosed the problem and replaced the necessary parts. He did not have time to wait through a dishwashing cycle to make sure it operated properly. Therefore, I will reserve final judgment until I run the dishwasher and see that it works properly. I do not appreciate and found very frustrating Sears's dependence on AI rather than employ real people. I needed clarification on something and was told there are no live agents - only AI agents. I have no use, nor do I trust any organization that has no one to whom I can speak if I have a problem or need clarification. I had several reschedulings due to the AI phone diagnosis and ordering a part Sears couldn't locate. It turns out that the parts needed had already been sent to me and Ray was able to use those to complete the repair. So because of AI my repair was needlessly rescheduled and I received extra parts that Ray did not need. I also tried to clarify an appointment. AI had the wrong information and I couldn't talk w/ anyone live. The technician was fine - the dependence on AI is not. You need to hire people, provide jobs so that customers can be serviced well.
Dorothy H,
Henderson, NVNice Technican and Even Better Service
Very nice guy- personable and prompt. Great work on fixing up the problem and getting the right parts.
Rafael Z,
Wilmington, DEOven repair
Donta did a great job at figuring out the problem with our oven.
Beth O,
White Lake, MIDoug was great
Doug was great, clear, knowledgeable and was very nice. Definitely recommend
William A,
Imperial, MOBryon is Awesome
Bryon was great he is very nice, friendly and knowledgeable!
William A,
Imperial, MOFive Stars
How a lovely man Mr. Ijaz F is! And totally knows what he is doing. Very happy to have the dishwasher back in service.
Eugniea J,
Baltimore, MDPrompt and courteous
William provided great service. He arrived on time. William acknowledged the notes that the previous tech, Henry, provided. William's work was professional and he left the area clean. Good job!
Johnny C,
Homewood, IL