Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
TERRIBLE!
This repair started on July 25th. It is now Sept 18th. We had the same repair man as the first time. He is either lazy or does not know his job. After doing nothing...AGAIN...he started the machine and then picked up his bag and started to leave. My son asked if he was finished and he said he was just going to the truck. He did! He got in and left!!!!! He is stating that the valve was 90% closed. NOT TRUE! Very dissatisfied with Sears after all of these years.
Anthony B,
Sherwood Frst, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159612019
Item not repaired
The dishwasher did not get repaired. Same issue still exists as was the first service call. Did not repair dishwasher!
Kenneth M,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695072414465
Useless
He was unfamiliar with the machine and wasn't able to identify the error code that I identified myself. Waste of money.
Lisa P,
Silver Spring, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813737077
Ronald was fine. Your scheduling sucks
Between 8-5? Really. Ronald was fine your scheduling is awful
Joseph M,
Germantown, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694733741177
Could not work on the Bosch Refrigerator.
Sears should not send a technician who can not work on a Bosch Refrigerator.
Norman S,
Nampa, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694477520291
very bad experience
Isaiah E came to the follow up appointment. Part were ordered by my initial tech Shane who diagnosed my microwave and ordered parts. Shane ordered magnetron, thermostat, fuse, and capacitor to be replaced. Isaiah came and decided to ignored Shane's diagnosis and said only fuse needs to be replaced. Even after I asked him multiple times he claimed other parts does not need to be replaced. Again, he only replaced fuse and send back the other parts. Couple weeks later microwave shorted sparks went and the entire microwave burnt. If Isiah would replace all ordered parts that would have never happed. Another tech came back to 4th follow up appointment said I will receive a replacement. I never did! Beware of this terrible appliance service as they will damage and leave you with high replacement bill.
Anna B,
Carpentersvle, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468852978
Friendly, but damaged my dishwasher while fixing it
I had an overall bad experience with Sears when repairing my dishwasher. They were hired to replace a bad circulation pump/heater. First, the company they contract the work out to is awful. They made numerous appointments that I confirmed, but they didn't show up. Then, when they did show up, the technician intentionally broke the leveling leg off my dishwasher using a metal rod and a hammer. He tried to hide it, but I caught him. He told me to either let him replace the pump he was hired to fix and ignore the damage he caused or he would just refund my money and leave me with a dishwasher that was more broken than when he started. I insisted that he fix it. His supervisor agreed to have him replace the leg. He put the dishwasher back and we made a new appointment to fix it. As he was leaving he told me not to turn on the dishwasher because it would leak. That was because he decided not to put the pump in and left the water hooked up to the unit. I protested, but he left anyway. No one showed up to fix it on the agreed upon day. I rescheduled a few more times. They confirmed the appointment but no one showed up. I demanded my money back and they finally sent someone out. The same guy came. He replaced the leveling leg, but said it was still broken and wouldn't work correctly. He then replaced the pump. When testing the dishwasher the door made a loud popping sound. He insisted that was a quick easy fix. We'll, he didn't. Now the dishwasher door can't be fully opened. Not knowing that, I asked for a discount for the inconvenience associated with all no shows (seriously they didn't show at least 10 times). His supervisor kept ducking the request. So the technician had stay for more than an extra hour waiting for her to reply. It was a scam. She just figured I would let him leave and forget about the discount. By far the worst experience I've ever had. I think Sears should replace the entire dishwasher.
Dave L,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693518592345
Damaged my cabinets
This was the second attempt to get the dishwasher fixed. The first repair person installed a new drain incorrectly when he finally showed back up (waited a full day without any notice he was not coming). Left without testing it. Jim got the dishwasher running but but it back into the cabinet incorrectly. Splintered the cahinet and tried to "fix it"by placing a large screw in the face of the cabinet. Also seems to have bent the brackets that hold the dishwasher in place and left a huge gap between the top of the appliance and the underside of the counter.
Barry,
NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258580540
Fixed one thing but left us with another problem
Victor fixed the dishwasher problem as far as I can tell and left, but then when I went to wash my hands there was no water pressure. So now we are waiting for a new person to come out and fix whatever Victor did not finish when he fixed the dishwasher. This has been extremely frustrating since we had to wait 5-6 days just to get an appointment and now we are again waiting.
Marna B,
Milwaukee, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693083873678
Scratch
Repair went fine but when he pulled out dishwasher he has scratched my hardwood floors. I would like someone to contact me and I will give before and after pictures.
Marty A,
S Chesterfld, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693003940234