Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
No work
There was no work done so nothing to evaluate
M K,
Topeka, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698098089539
Horrible!
Did not complete the job. Did not perform any work. Left without even checking in with the landlord whom was waiting for him. Refused to come back and perform duties even when landlord came over with parts. Worst repairman I've ever experienced. Should be fired. My job is not completed, my microwave is still broken and I am still waiting on someone to come back and fix it!
Bryce B,
Bend, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697752585060
Bosch Refrigerator - ice maker not working.
As I am not in residence at the property, I have had no feed back as to whether or not the problem was fixed and the appliance is now making and delivering ice.
Charles M,
Estero, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697584649046
Unfamiliar with the appliance
The technician has not been able to fix it in three visits. At the same time, I must have received 20-3o emails and text messages from Sears, which was quite irritating and unnecessary
Michael M,
Chagrin Falls, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697492003269
The problem with the dish washer is not fixed.
The technician is not skilled enough to repair Bosch dish washers, his familiarity with the washing machine is pathetic. He did not fix the defect, made the machine's condition worse.
Antony T,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697232802561
Poor service waisted time and money
The te hnician Arkady quickly "established" tgat my cooktop could not be repaired wothout any attempt to find parts elsewhere or any meaningful advise he was apparently totally disinterested in helping me but made derogatory commwnts aboout our kitchen cabinrts. Do not go with sears - just pure waist of time and mo ey.
ES57,
Boston areaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110754696
Fail
Despite the Serial number being on the materials directly above the dishwasher to be repaired (a copy of the previously submitted repair from APRIL of this year, which didn't fix the problem) and being on the repair ticket submitted for THIS scheduled repair revisit, David told our roommate he couldn't complete the work because he couldn't find the Serial Number. This, "Fail" is the essence of this zero service provided review. Do better SEARS HOME SERVICES WARRANTY - what exactly is it that we pay your monthly fees for????
Deidre R,
Winter Park, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023152429
4 tries still not fixed
This is the 4th visit- different technicians- no change- same symptoms- dishwasher doesn't work.
John W,
West Palm Bch, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851522026
Six hours late, no fix, flooded kitchen
Arrived six hours late, turned on water without properly sealing and flooded my kitchen
Stephanie D,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695254998526
Didn't get the job done
He's a good guy. But after 4-5 visits over 6 months, he didn't get the job done. He didn't diagnose it right at the start and didn't actually fix the dishwasher. He left it in worse shape than he found it. He's a good guy, but this has been an awful experience.
S.C.,
Hayward, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245570867