Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Worst service ever!
Did not fix machine. Still completely broke. Sears will not resolve the issue. They are having "technical" issues and I don't have a washing machine. I am stopping payment on my account.
Lisa C,
Redwood City, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710806653594
Review
Perhaps the worst service I have ever experienced. Cannot communicate via phone....big big problem! Multiple no shows on appointments. Constant reminders via emails and text, obnoxious and worse when not followed thru. Clearly don't understand how you stay in business. Concerns to be shared with Choice Home Warranty who has our policy.
Brad F,
Pike Road, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709688601390
Don't work on Bosch
Technician was honest. He didn't want to touch the refrigerator.
Kevin P,
Honolulu, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1709678114645
Poor service
Second time I've used Sears for the exact same issue. First time they came out and ordered parts but never returned to install them. Second time charged me again and still didn't install the part they ordered. Technician #1 turned off the water until parts would come in. Technician #2 said the problem was the water was turned off. Can't make this stuff up. Ridiculous.
Armando G,
Weslaco, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708363097553
Rudest rep I've ever met
This tech rep was the rudest person that I've ever met in my life! Got nasty with my wife and then once I got home was equally nasty! Almost told him to leave our house. Also heard him speak to a rep at the warranty company as she told him to not raise his voice at her and hung up on him. Shocked that he's employed by anyone!
John T,
Saint James, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708126159822
Terrible service, I will never use Sears again.
Technician told me what I already knew - that drain pump was not working. I was charged something like $169 for nothing. I called another certified dishwasher technician, and based on quality of phone conversation, expect to see problem resolved at a cost including parts and labor that was less that what I was charged to have the Sears technician simply tell me a part was broken.
William R,
Selkirk, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707589783700
Microwave
The technician came over and suggested the Microwave needs to be replaced and he will inform the warranty company. Is 5 days and you did not submit the report and we need to understand why?
Mahyar G,
San Jose, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517400961
Quality of work
The tech did not ensure that the panel was placed back in properly . Flush with the wall as it was before he fixed iy
Donna B,
Phoneix, AZCustomer service response - Dear Donna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707345925002
Horrible experience with Sears
This is the third time they've come and bit been able to fix the dishwasher. It's been 7 months without a working dishwasher. Never get a Sears protection agreement! As a physician, I have to take off work to be there every time they come for repairs and it's been for nothing. I'm incredibly disappointed.
Maria G,
Berkeley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707258256130
Refregerator not working
Select Home Warranty has given us a hard time. We made a lot of calls to get the refrigerator fix. The parts needed finally came after two weeks. The technician from Sears said they are not needed because the problem is with the inverter. The technician left, and after 24 hours, there was no sign of the refrigerator working.
Majid K,
Canton, MICustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707258248547