Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Not a complete job
Repair man found the problem in a few minutes. A mounting screw needed to be installed. He bent the mounting tab back into place, but did not install the screw(s).
Mike S,
Ukiah, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737498988927
No communication
Jeff left without talking to me. I was upstairs getting changed for a work event. I saw him leave on my ring camera. I went to check on my dishwasher and it still did not work. I don't know what his assessment was or if that was the end of the service call. I have no clue what the plan is or if there is even a plan. I'm so confused.
Rebekah H,
York, PACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1737066648088
Wasted our time
Kept us waiting for 6hrs, got automated messages that he was on the way to our location, and then never showed.
Christopher B,
Monterey, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734821163875
Sears. Technician
Sears is the WORST, plus that's 3 times the technician didn't show!!!!!😡
Rachel S,
Paso Robles, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1731452019615
Nothing happened
My request was closed but no repairs were made. I wasted time making sure I was home from work. Nothing was resolved and no next step was provided but Sears was very efficient sending emails closing the ticket and asking me for feedback. Is any of this being read by a human?
Aaron C,
College Grove, TNCustomer service response - Dear Aaron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730152651495
worth less
Scheduled to be here between 1 and 5pm but he never showed up! Disappointing that he signed off on being here. "Technician Comments Bosch already replaced icemaker unable to source valve or board The technician comments aren't true, had he shown up at my house he would have known that.
Jeff K,
Bedford, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729901930805
Poor service
The service tech reinstalled the dishwasher crooked, uneven and out of level. Left a part out and denied it was his doing when I called him. Scratched the top of the door. I spent 3 hours Sunday repairing his work. He did find the power cord had worked loose, that earned him the 1 star.
Robert K,
Ocean Shores, WACustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729547293930
Terrible
Horrible customer service. Horrible repair job. Will never use this company again.
Jay,
N/aCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1729286949326
Problem not resolved
Dishwasher diagnosed with faulty water inlet valve. Tech replaced the valve but never checked the unit to ensure the dishwasher would cycle. The same error code is still displayed. I'm out the money, and still don't have a working dishwasher. Good luck getting a human on the phone too, only a voice machine to spin you in circles.
Michael M,
Leawood, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728423931758
Sears scheduler is incompetent; service tech guy is fine
Deeply frustrating to stay home from work all day just to discover that, contrary to what the Sears scheduler had said, the technician they were sending would not actually have the necessary part with him and would need to order it. A total waste of a day. Stay away from Sears for repair. P.S. The technician guy himself was very nice and reasonable and knowledgable (and understanding of my anger). So nothing wrong with Louie—just with Sears Home Services!
Elizabeth M,
New York, NYCustomer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728078241759