Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Tough visit could not do the work, but not Alex's fault
Alex unfortunately found evidence of mice having been in the bottom of my washing machine and informed us that per company policy they couldn't work on it. I cleaned it all out taking the proper precautions and repaired the machine myself. I understand but based upon where a customer lives ( the woods ) it would be good to have known that going into the appointment. "You might want to check for evidence of mice because we can't work on it." It would have saved me the fee for visit.
Daryl H,
Cape Elizabeth, MECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762383885138
Stove technique
I had a Sears technician, Manuel come for a second visit in San Francisco to fix my stove, and the experience was awful. He was rude, dismissive, and unprofessional from the start. He left trash behind, didn't replace the stove knob, and left my appliance nonfunctional. When I asked why my stove still wasn't working, he said it "wasn't in his order" and told me to "figure it out" with my insurance before walking out. This is unacceptable service. I expected better from Sears. Now I'm left with a broken stove and no help or resolution.
Paula A,
San Francisco, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761775305218
No luck
Even though I told the technician the dishwasher was not drying and requested him to check the l'élément. He ignored me. When he left we started the machine and it did not dry at all. This was the fourth time a sears technician came and the machine is still not functioning properly.
Bruno B,
Rio Rico, AZCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760650177440
Bad
Can't believe you showed up to fix a dishwasher and have no idea how too.
Linda L,
Abilene, TXCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760392966662
Service by Neil
He was very efficient and friendly answered all questions that I needed answered.
Richard P,
Hermitage, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759268587513
Sent to repair a dishwasher, did not fix dishwasher
Imagine if you will a repairman working on something but telling the homeowner they needed to work on it, so they could work on it. Homes have been being built for a very long time. Each home will have differing ways of installing or building things. To say you cannot repair something because you don't agree with the way something was installed is a bit ridiculous. Also, the company telling me to be home from 8am until 5pm without any idea when the tech is coming is outrageous. I wasted 3 days. 1 where the tech order the part, and the 2nd where he didn't even show or call. And a 3rd when he called me after 2pm to see if I prepped his work area. Very disappointing. The name Sears used to mean something. It is but a shell of what it once was.
Bradly W,
Yuma, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1757541248465
Poor Service
We waited 60 days for our fridge to be repaired. Sears kept delaying the service appointment due to parts. So we canceled. Yet I received a payment receipt for a service that they never performed
Johnyolanda A,
La Grange, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1757373338277
James never showed up.
Your company rescheduled 3 times and Jame never showed up yesterday.
Aleetra R,
Chattanooga, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757100820808
Not fixed
Freezer not working appropriately. Temperature still around 22 degrees and still not appropriately defrosting.
Chedva W,
Prescott, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754602702844
He could not fix my dishwasher
I have a new Bosch dishwasher, he just looked at it and said he couldn't get the parts.
David G,
Pampa, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754344040779