Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Pretty rude
Our service provider was pretty rude and dismissive. We have an expensive Bosch dishwasher that started making a loud rumble. The service provider blamed it on low temp water and suds. No conditions have changed as to how we use the dishwasher. I don't feel like our issue was handled.
Unhappy,
Ladson, SCCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1697232888471
Under Trained and has no time!
He clearly lacks technical knowledge and is more interested in checking off his cal for as many appointments as possible regardless of whether issues are resolved. Arrived late in the afternoon, and right from the get go want away out if the job. Left the range broken and even worse than before doing the work. Shame on Sears, Cinch, this home warranty business is a shame!
Home Owner,
Maple Valley, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696973590397
Dishwasher stopped working after part install
Dishwasher stopped working after part install. We got a dishwasher replacement, but for a lower model
Rob M,
San Jose, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109436764
Leaky dishwasher.
Job incomplete. Did not have "screw/bolt". Told us to have a Plummer come!
Darrell N,
Roseville, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727575948
Dishwasher disaster
Matthew was very pleasant but dropped the dishwasher door twice on our stone floor. Then he dented the aluminum door panel when trying to reinstall it. He said he ordered a new door but it's not in stock so "Sears will search for a new door". The dishwasher is now set deep in the cabinet and the spring that supports the door when you open the washer is missing. Matthew said we can use the dishwasher but run it during the day in case it leaks. And today it leaked a LOT of water. We are not happy with Sears repair service.
David B,
Carmichael, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693958192596
Ok
The technician is ok but was not trying for cheaper parts and keep trying to sell the warranty
Siva K,
Sharon, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693518009366
Average Experience
Technician was knowledgeable but very impatient. Before service and during service, he was fixated on the payment.
Anonymous,
Jersey City, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692740803807
Dish washer repair
Worked quickly. Left packaging on the kitchen floor. Did not take old part out if house. He said he didn't have a dumpster.
Ruth R,
Redding, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692135729285
Help it's worse than before !
Please send someone back. I can't open dishwasher door now !
Sharon H,
Union City, PACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781646803577
Repair
He Never showed up!!! What is going on??? This is ridiculous we had an appointment today June 2nd 8am to 5pm never showed up!!!
Steve L,
Des Plaines, ILCustomer service response - Steve , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780523892210