Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
DISH WASHER AT HANNIBAL MO
YOUR TECH CALLED ME ABOUT 3: 30 ON 10/10/24 AND ASK IF WE HAD RECEIVED THE NEW REPLACEMENT PART. NO WE HAVE NOT. HE SAID THAT THERE WAS NO REASON FOR HIM TO MAKE THE APPOINTMENT AND I AGREED. I DON'T KNOW WHAT IS GOING WITH CHOICE HOME WARRANTY BUT IT SUCKS.
Terry F,
Hannibal, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728682608101
8 Weeks To Conclude The Repair
My first appointment for the repair of my microwave was July 24. The technician required a "helper" to remove the micro; reschedule was for 2 weeks later and was cancelled as there was no "helper"; reschedule for 2 weeks later the technician came with "helper" and parts were needed; the next appointment scheduled 2 weeks later for Sept. 4 was cancelled as there was no "helper". The appointment was rescheduled 2 weeks later for Sept 16 and the technician arrived with "helper' and got the repair done. Prior to the Sept 16 appointment, however, I called customer support 3 times to assure that this appointment would include a helper and not be rescheduled. Note there was 2 weeks between each reschedule. I am a new member of the Sears Protection Plan and this was my first repair call. It was astounding and unacceptable that scheduling of a technician with a helper was such a challenge. It seemed that the appointment was made and the availability of a "helper" was hit or miss (if one happened to be in the area). This made no sense. What would have made sense was to schedule the technician and the helper for the same appointment so that it was on the helper's schedule and not left to chance. Perhaps this is what occurred this last time. hope my experience going forward using my Protection Plan is much better. This experience was extremely stressful and dissatisfying.
Kathleen S,
Charlton, MACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726609417763
Owner
Did not show up my range not finished
Fuad S,
Huntsville, TXCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1719695706589
Less than satisfied
I've never felt more dismissed by a service tech. My concerns about the functionality of my dishwasher, i felt like Brett told me it was all my fault, all he could do is complain about how bad my 20 year old Bosch dishwasher looked, implying that I or someone else in the house was "manhandling" the dishwasher which is why it broke, and we were negligent because we don't run cleaning tabs all the time through it. We bought the house used 6 years ago, it came with the house. The whole thing was a joke honestly. Waste of my money and time. The window for his arrival was 8am-5pm. He showed up around noon. Honestly after the first 5 min i wanted to kick him out of my house and call someone else. I will never have sears come back to my house or recommend them to anyone.
Aaron W,
Medford, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1708628183845
Meh technician
He showed up more than an hour after the eta. He did not have the tools to do the job, and had to make do with inappropriate tools. He was polite, but his clothes and general appearance were disheveled and dingy looking. He did not set clear expectations and did not communicate what he was doing.
MB,
Loveland, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707340268245
Bosch Microwave/Oven wall unit
Microwave was the problem. When tech left microwave had power. My wife tried and said door wont open completely. I later tried and door was too tight, hitting cabinet. I then realized that the door was bent and doesn't seal anymore- new problem. Then I realized the clock was not working anymore and Microwave was dead again. Didn't even get to try it. We had 3 different tech on 4 visits ( 5 visits if you count a no show), 3 shipments of parts. This is the 2nd of this Bosch product- first had Microwave problem and unit replaced at no cost. First unit handled through Best Buy-Geek Squad. This unit is 3 years old. I'm done with Bosch and unit will be replaced at my cost. Don't bother trying to fix. I'm disappointed. Unit should have been fixable, but now has a physical problem with obvious unsealing/bent door as well as dead Microwave!
Diane D,
Volcano, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706221267938
Dishwasher was not put back properly
The two servicemen showed up on time, were polite, cleaned up the space, and gave me the estimate. However, now I cannot open the door on my dishwasher so it is completely unusable. The dishwasher was not returned to the same state of operation as when they arrived. Very disappointed.
Annette L,
Fresno, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702593283949
No Personality
While I understand this is not a beauty pageant, the tech had no personality. He never introduced himself when I opened the door. After letting him in and showing him to the Laundry room, he curtly asked for the symptoms the washer was having. The total experience was "meh" and unprofessional. He made his diagnosis , called into the AHS office to report his findings. The whole transaction was cold and lacked effectiveness.
F. Hutto,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096831941
He was nice, but didn't really fix it.
He was very nice and courteous, but we could never replicate the error, and then 1 hour after he left, the error came back. Wish he would have investigated better to figure out the issue, I'm not bringing you guys back just to pay another $100+ to tell me the same thing….
Eric B,
Norman, OKCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697241075089
Bad
Time was not what was said not at all personable Did not put it back together all the way because he said that's the way he found it did not put all the screws in it because he said he didn't take them out if you would like I can send you pictures or video of how it was left
Jeff S,
Hueytown, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233148641