Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Wouldn't rehire
My technician was quick and seemed efficient as far as I could tell & he was friendly enough. I didnt love that he didnt seem to have any background info when he arrived and luckily I had the part needed so I could give it to him so he would know what to fix. Doesn't seem to be great communication between the first and second technicians. My experience with Sears was significantly less favorable. This is the 3rd scheduled visit to get this fixed (one being when a tech cancelled after 5hrs of waiting). A 8am-5pm window with no clear idea of when/if they will arrive is ridiculous. It's near impossible to get through to a customer service rep by phone and your rebar the mercy of a random email account with a generic return call. I would gladly buy a new appliance elsewhere than have to use this company again. I would not be able to recommend servicing through your company if asked.
Charlotte P,
Forest Park, ILCooktop
Anthony was very professional, but unfortunately, he couldn't fix my cooktop.
Carolyn H,
West Point, MSMy comments
Francisco did very well. Interesting that he had to borrow a towel from me, just like your first guy who found the problem, to capture water from the repair. My complaint is with your scheduling system. While most places let one schedule within a 2 or 4 hour window, you always say 8-5 and I can't find out actual arrival time until the morning of the visit.
Dennis M,
Scottsdale, AZVery Good
Jason explained what he did to determine that the dishwasher was operating fine and was not leaking
Gene C,
Denver, COGreat service
Time frame was not the best but the service technicians did a great job
Roger P,
Magnolia, DETechnician was great, repair company was terrible!
The technician was very professional but the entire process through Bosch to get the repair done was terrible. We told them the electric panel was fried by lightning, which has happened before so should be an easy fix. We waited 8 weeks for the technician to come out and tell us the electric panel was fried, which we already knew and already told them. We then had to wait another 8 weeks for the technician to come back and fix it. This could have been done with the first visit. Will never buy a Bosch product again because of this repair system
David B,
Stamford, VTHonest & Earnest
Michael quickly realized that the problem was not monumental. He offered help, but indicated that I could fix the problem myself. Great asset to your company.
James F,
Bronston, KYBosch Cooktop
On time professional and knowledgeable
Eric D,
Sandy Spring, MDMicrowave repair
Warren and his helper did a fine job fixing the microwave. I haven't had a reason to use it yet, but it was working when they left. I only gave them 4 stars, because they left a bit of a mess for me to clean up.
Mary P,
Saint Louis, MO?
Service was fine, but, you need to refine your payment by checking process. I gave your representative a perfectly good check and your system declined it saying it was a duplicate, what is a duplicate check on a scanned next in line check. Explain that. It was annoying enough that I may not use your service again.
Greg G,
Palm Bch Gdns, FL