Goodman Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.2K
Average Rating
4.6/5
Frank is a Fantastic Technician
Frank arrived when he said he would and did the job much better than the original installer of our Bosch washing machine.
Durwin R,
Valley Springs, CADishwasher repair
Tom was very polite and patient. Even though he was not able to repair the dishwasher he pointed out a couple of problems that I was unaware of. Now I may be able to fix it myself.
Michael W,
Nixon, TXExcellent Technician
Sid knows his technical expertise. He is very knowledgeable. Great work.
Steve M,
Fresno, CAGreat Service and very professional
Serviced my dishwasher and was very knowledgeable. It was a smooth experience
Cecilia A,
Seattle, WAGreat Service!
Very friendly, efficient and Kept me posted on the timeline!
Sarah R,
Prescott, AZThorough and Timely
John called us the morning of an assigned a time and he arrived on that time. Sears repair is someone you can depend on.
Larry B,
Cornville, AZOutstanding employee
Mark is knowledgeable. I would HIGHLY recommend him as an asset to your company. He was the initial tech in my repair. He was the one who, 131 days later, yes you read that correctly -131 days- to pick up the parts that were unable to be used. I'm impressed with Mark. HOWEVER, Your company, on the other hand, is a disaster. From your bot voice to your phone system, to your overseas operators who may speak English but do not understand English, to your overpriced and underwhelming inventory of replacement appliances. You have no customer service. No one can speak to supervisor. And every little step takes 72 hours. Your communication between and within your departments is horrendous. You purposely do not want anyone to speak with an American based associate. One person in charge of a repair from start to finish could have realized a problem 2 1/2 months ago. 4 damaged in transit tub assemblies and 4 months later you had a light bulb moment. Congratulations TRANSFORMCO., you've lost my trust. But you don't care. Your customers are not important. Only their money.
Stephen T,
Freehold, NJExcellent
Very good communication maintained and although repairs could not be done the reason was explained completely and how it outside his ability to do anything.
Franklin F,
Daytona Beach, FLBosch Dishwasher
Very knowledgeable. He traced the problem to the internal electronics and performed a simple reset which he showed me how to do.
Lawrence A,
Albuquerque, NMDishwasher
Both Mohammed and Aref did a great job figuring out what our problem was… They did come on different days one to do the analytics and the other to make the repair
Marianne C,
San Ramon, CA