GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
25.8K
Average Rating
4.7/5
We need more Jerrys in this world
Great communication. Skilled and knowledgeable On time and quick to the point.
Nanette D,
Denison, TXGreat Customer Service
Checked everything and answered all our questions. Great customer service.
Mychael SW,
Saint Hedwig, TXBest Best Repair Person
If I could give James 100 stars I would. In my eyes its 100+ stars. Friendly, thorough and systematic plus you can tell James loves his job. Thank you James! You made my day. It was a pleasure meeting you and thank you for repairing our washer 😁👍
Kim T,
Eden, NCGreat tech but a horrible scheduling experience
Tech today arrived on time and appropriately and fidedigna oven as scheduled. I give this technician 5 stars. However the scheduling experience was awful and gets 0 stars. Apparently technicians are scheduled in an Uber like fashion. When we had a 12 to 4 window on Saturday, no technician was ever assigned and I was not notified. The call center jeot telling me someone was on the way and even cited AI generated arrival times, but noone ever came. It wasn't until after business hours that a call center rep said that they just never scheduled anyone. They also said they wouldn't offer refunds for service not completed and would make me pay shipping to return the part that was shipped to me which they didn't show up to install. I am sorry to leave this review under this technician since he did everything right on his end. He called before coming, he was effective in the repair, arrived early and job was done in 10 minutes. However, I don't think I will use Sears home services again due to the fact they don't reliably keep appointments and customer service call center is pretty bad.
Frustrated With CallCenter,
MarylandGreat Technician
Micheal was great, he showed up when he said he would be there. Very pleasant and easy to talk to. Very informative and did an awesome job! Thank you!
Jason H,
Jacksonville, NCDiagnostic
Paul came in, diagnosed the problem in a few minutes
Tom Y,
Erie, PAExcellent. Very professional and knowledgeable
Brian was great would definitely use this service again. Excellent. Very professional and knowledgeable
TS,
Wading River, NYRefrigerator
My experience with sears is I just don't like the window appointment I like morning appointment notwindow appointment meaning anytime
Antoinette M,
Belle Chasse, LAWashing machine service
Tyrese was very professional and knowledgeable. Thank you for your service.
Cheryl P,
VADryer repair
Tech came out took care of the problem once and for all after the fifth time heard my concerns and issues with previous repairs. He took everything that I asked him to do and he finally fixed it. I appreciate that especially with a household of seven people thank you.
Francisco P,
San Lorenzo, CA