GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
25.8K
Average Rating
4.7/5
excellent service
Very courteous and professional. Fantastic service. Did an excellent job.
Hobart H,
Lenoir City, TNM
Excellent, very professional
Susan B,
Mulberry, FLSatisfied
Jacob diagnosed the problem with my upright freezer and explained it to me. Answered all my questions and was nice, knowledgeable and respectful. Thank you Jacob S for the great job.
Shelia C,
Tallassee, ALFantastic Repair
Tam came and diagnosed and repaired the problem with our refrigerator.
Donald K,
Queen Creek, AZRhonda KERSHNER
Awesome very thorough
Rhonda K,
Delaware, OHKakar
Experience person, polite on time, knowledgeable, and friendly
Nazir K,
Angier, NCBob was great
The problem I had when I first called in for service. They asked me for the serial number make and model of my dryer. Which I sent in. I was told if I did that the repair man would be able to bring the parts that I needed and fix it on the first trip. When the service man showed up the first time, he did not have any of that information. So he had to order the parts which he did when he was here and he also scheduled a return visit to install the parts. But he's never showed up for the appointment so I sat around for four hours waiting. I called in to let American home shield know and they rescheduled another appointment. I was given a four hour window and after 2 1/2 hours I got a text saying they had to reschedule again. So I had to sit around for another 2 1/2 hours. I thought maybe after that and the third appointment I might get serviced first that day, but did not waited another 2 1/2 hours for him to show up. Bob did show up and fix the problem. Bob was great. But he did have to listen to make a complain about a home shield Sears experience.The other upsetting part of the appointment was I kept getting emails and text asking me if I wanted to cancel my appointments, asking me if the job was completed yet. And the people that I talk to when I called in we're fine except I really had a hard time understanding them. Hopefully you can do something about your automated answering service because it's not great. Thanks. The job is complete. The dryer works and Bob was great.
Joepat D,
Novato, CAQuality Work
Excellent work, very professional, overall great job! Would want the same tech again.
Cary S,
Fremont, CAGreat work!
Dale was kind and did a great job. Thank you so much!
Desaray P,
The Dalles, ORGreat
He was great! Very efficient and communicative. Got it done
Mandi B,
Nashville, TN