GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
25.8K
Average Rating
4.7/5
Paul did a great job explaining how the door came off
Did the repair efficiently checked tightness on the door for possible leaks explained how he thought the door came off hinge. Highly recommend him to do any repair.
Geoffrey B,
Waterford, PAProfessional and on time!
Bob was a pleasure to work with and he had a very professional demeanor. You're lucky to have him as an employee.
Tina P,
Cranberry Twp, PAPrompt professional service
Paul was prompt, personable and professional. Work was done without disruption. Paul also answered my questions about additional warranties. We will definitely use again.
Don L,
Windsor, COQuick and Simple
Dino figured out the issued and had it fixed extremely quick
Mark J,
Twin Lakes, WIAwesome technician Alexander, but, Assurant is terrible!!!!
The humans you have employed are awesome- all of them! I have met many lately. Assurant tech communication is terrible terrible terrible terrible. Iif you look back at our history this past summer (and I'm talking four + months of dysfunctional communication-a human will see it has been absolutely devoid of integrity. Assurant technologies is just a bunch of robots Why would I ever use them? I have asked at least 30 people and your reputation is now being demolished because of your laziness to try to actually work with your customers who are human. (or at least never actually set up a system to get the next level response back from a person.) This new idea of getting efficiency using this insane level of technology has cannibalised your business and will destroy your industry Technicians hate working for you I am guessing because they have no supervisor to work with problems. Customers hate you because we can't reach out to fix any issues-even of scheduling!! How many times did I reschedule? Because we were assigned a date and time that was not functional for us? How many times did you reschedule on us? Because of whatever reason? Got to love the 8 to 5 window weekend and week out! All concept of a customer/business relationship is gone. Additionally,there is no recourse with a dysfunctional machine despite multiple hours of attempts to reach anyone to discuss the repair level or at the next level up through GE Assurant has earned my disgust and fury! It clearly has no interest in servicing humans I want a full refund of my five year contract -sent this week I am Most sincerely committed to communicating this dysfunctional experience to my greater circle of influence, Jennifer Moller
Jeniffer M,
Smithtown, NYCorey is an excellent tech man!
I was very pleased with the professional and polite customer service I received today. Corey is very knowledgeable and he explained all the options I had to repair my the issue with my dryer.
Eva K,
Mandeville, LAGreat technician
Tech was very professional and knowledgeable. Ordered needed part and a quick turn around time.
Willie J,
Sanford, NCSears service
Services provided by the Sears Tech was excellent. My only complaint is Sears should provide a more accurate eta the afternoon prior to the service and the morning of the service via text or telephone.
Michael W,
Lakeland, FLTracy Snow
Very nice and knowledgeable. Explained preventive measures to help resolve problems
Tracy S,
Clinton, TNGreat Service & Great Advice
All around great service tech. On-time, polite and his advice was actionable and helpful in dealing with the repair and replacement of our washing machine.
Walter O,
Summerville, SC