GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
25.8K
Average Rating
4.7/5
Great Service!
Our Sears service technician came and repaired both of our washer and dryer quickly. He was a very personal person. I appreciated his competence and know how to get the job done correctly the first time. I want to give feedback on the amount of time that took to get this repaired done. There was 5 scheduled appointments for the dryer and one for the washer. The frustration was waiting all day for 4 days. I had to take vacation time and wait for a tech that would not arrive. Sears MUST do better when it schedules appointments.
Dan V,
Saint Louis, MOExcellent Service
Came on time found the problem, showed me the problem, fixed the washer
William H,
Syracuse, NYWashing machine repair
Bill was awesome. Explained what was happening and explained what needed to be repair.
Sylvia C,
Kaukauna, WIRichard in Georgetown
Extremely knowledgable, informative and helpful with solution options Recommend him
Richard S,
Georgetown, TXRefrigerator Repair
It took a long time (about 2-3 weeks) for the Sears to resolve the issue. First technician diagnosed issue with the inverter board which was replaced. But the freezer section temperature remained high. 2nd technician (OJ) added Freon which did not help. 3rd technician recommended replacing 3 more parts which were ordered and received. He did not spend much time. Constantly complained about having to drive for a long distance. He was unable to find the model no. on the refrigerator which others were able to find easily. OJ returned to replace the parts but decided that cleaning the outside of the compressor coil was sufficient. No parts replaced. The temp came down to expected level. Though it took longer than expected to address the problem, I am happy that it was resolved by OJ by identifying the issue. It was irritating to not able to communicate with human but Martha the virtual agent. It was annoying to find out that one appointment was cancelled at the last minute at 5 pm after making us wait the whole day from 8 am.
Dilip G,
Ponte Vedra Beach, FLOutstanding Service
Luis was very professional and diagnosed my appliance issue quickly. Thank you!
Jacob A,
Hampton, VALuis
Absolutely grateful that the service I received by Luis was from a technician who is knowledgeable in the trade. He over exceeded my expectations. Absolutely pleased with his work! Keep up the great work Luis! Thank you! I encourage you to train new hires and current employees!
Silvia H,
Bolingbrook, ILGreat Technician
William was very professionally. He responded well and allowed me to change a day of service. He figured out the issue and contacted my home warranty.
Bryce C,
Queen Creek, AZCheck GE Profile Convection Oven
Mustafa was very professional and quickly checked my device. I have decided to call Cinch which is combined with Sears before making repairs to my Convection Oven.
Clara A,
Alexandria, VAHurray!
Abib was timely and courteous. He quickly analyzed the problem (user error) and explained how to avoid similar problems going forward.
Matthew D,
Whitestown, IN