GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Professional
Billy was timely and proficient. His troubleshooting fixed a problem that should have been found and repaired by the prior technician who provided service without success over a month ago.
Terri H,
Atlantic Bch, FLFriendly and knowledgeable
Very polite and knowledgeable! Greatly appreciated his service and will use Sears again!
David M,
Cocoa Beach, FLRefrigerator repair
Bob repaired the issue and was professional, knowledgeable and courteous.
John S,
Barnegat, NJbest
great
Kiana V,
Erie, PAVery good service visit.
Mike was timely, professional and serviced our appliance quickly.
Robert G,
Crystal Lake, ILDryer
He was very thorough and provided great suggestions for safety.
Christina L,
Elgin, ILJahlil E. made our day!
After answering a few questions about our issue and refrigerator that wasn't cooling, Jahlil had the part needed when he arrived and got the refrigerator up and running for us after 2 days without one! Jahlil is a pleasant, knowledgeable technician. He explained the problem to us and instructed us on when we could expect both the refrigerator and the freezer to be in working order. Thanks so much!
Vicki & Ken,
Hackettstown, NJRange
Excellent. Michael explained how my cooktop has a bridge. Nothing wrong
Dean N,
Goldsboro, NCExcellent service
Great guy
John F,
Garland, TXDishwasher repair
Ross showed up on time. He worked efficiently and installed all new parts in no time at all. Ross was the 3rd technician to come to our home. 1st technician said he couldn't get through to Sears for approval because of a new process. He said he would follow up next week. Never heard another word. Called again for service and the 2nd technician came out, ordered parts needed and made a new appointment to install new parts. New parts received here at our home well before appointment. Nobody showed up for appointment. Called again for service. 3rd technician (Ross) showed up at appointment time and got the job done. Ross gets 5 stars! Our issue with Sears is the original service date was months ago. Ross was shocked to see the original service date also. Is there a problem with the process in following up with customers? The Sears call line just takes you into a loop and no human is available to discuss/correct a problem. That's a big issue right there. Sears follow up process gets no stars
Julie C,
Cornville, AZ