GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Todd is always good
Always on time and proficient. He explains what he did/is doing and why.
Mario D,
N Topsail Beach, NCFreezer Ice maker replacement.
Fednel & Arben were terrific. Arben, although NOT his fault, arrived 3 & 1/2 hrs after the scheduled time. But, he diagnosed the problem quickly and ordered the parts. On the follow-up appointment, Fednel quickly installed the new equipment, and now, after 3 LONG MONTHS, we finally have Ice again. While we were happy we purchased the extended full warranty, the booking service and the scheduling is, unfortunately, horrible. They canceled, rescheduled, and gave us the wrong appointment times., etc. In addition, we could never check the status online, because the system could not recognize the very number to which it had texted us.?!?!! Getting service was like "root canal." The only way to get response was after calling the Attotney Generals Office, and then waiting on hold with the Warranty Provider for an hour to get a "live person" to inform them that the AG's office was interested in helping us if we couldn't get service. It was very unfortunate, because ONCE your technicians came out, they worked quickly & professionally.
P P,
Arlington, MAexcellent service
Austin was on time. Courteous, professional, efficient. I am completely satisfied with his service.
Madelyn G,
South Jordan, UTGreat job
Even though he had already had 8 other calls, Tim still did a careful And competent job and was very polite and professional.
Katie C,
Sherborn, MAFrench door profile refrigerator
Great service, thank you
Elaine C,
Edgewater, FLGreat job!
Technician came and did what he needed to do to fix the microwave. Company kept in touch with us with the status of the ordered part.
William P,
Aubrey, TXRemodel Service
Very pleasant very knowledgeable
Pam F,
Mobile, ALGas Dryer leak
Stephen was wonderful! He spotted the issue and repaired it. I feel so much better! Thank you!!!!
Donna K,
Pottstown, PAEfrain is outstanding!
Efrain was our service technician both days. He is great, polite, knowledgeable and competent! BUT- I do have to complain about the service we didn't receive 2 days ago and yesterday! NEITHER WERE EFRAIN! The technician that was suppose to come Saturday- called our gate one time- we didn't get to the phone and he left (on his notes he said he knocked and there was no answer- which was a lie) he then left a message "supposedly" on a phone that doesn't exist! We rescheduled to Monday- no one ever showed up! I used the chat feature- cause it's the only way to speak to an actual person- and they said the technician called and there was no answer- ANOTHER LIE- no one called. We had to wait another day to finally have service. To be honest- if it's not Efrain- I won't use the service again. He seems like the only competent technician you have!
Kevin R,
Lakeland, FLExcellent service
His experience and knowledge were very helpful. I highly recommend Jon as a service technician.
Thomas N,
Syracuse, NY