GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
GE Refrigerator Repair
John was here when he said he would be and was "in and out" for the diagnosis and for the part replacement. John was respectful, courteous, and friendly.
Robert T,
Wales, MIFrustration
The technician, Jeb was and is always competent and personable. My frustration is not at all with him or his expertise. I requested service for my Built-in Microwave Oven. The technician showed up with an order to fix my Oven. He was not able to get in touch with anyone for authorization to fix the Microwave. After about 20 minutes he did get information from someone who told him that I did not have coverage for my Built-in Microwave. I then produced my contract which clearly showed such coverage. He was still unable to get authorization to do anything further. This was almost an hour of wasting his time and mine. I have been a customer of Sears Home Services for over 15 years. This past year has been fraught with difficulties and frustrations. You can review my records. I have probably made at least 40 or 50 calls trying to resolve a number of issues none due to any inadequacies of the Service Person. Please have someone with supervisory or management authority contact me to resolve this issue. I believe I have already been charged for a call that is without results f any kind. I would like that $100. charge returned to my account forthwith. And yes, I have tried calling but it seems impossible to get past the automated voice contact. Doris (808)639-0550 Having read the guidelines I have removed my full name and pertinent information. I assume I can be reached in the manner Sears has reached out to me for this inquiry.
Doris J,
Kapaa, HIGreat service
Jesse was very personable, professional and efficient. Gave a courtesy call so I knew exactly when to expect him.
Chris E,
Enterprise, ALRefrig repair
John was our tech you sent. He was t to he only one that fixed the problem and knew exactly what the issue was. He wa great.
Cosmo L,
Congers, NYOven air fryer and temperature issue
Brian, went through everything and explained a lot of things that were new to me. The air fryer appears to be working well and I will try to keep an eye on it. Extremely knowledgeable and easy to work with. Brian showed me how to adjust the oven temp.
Caroljean M,
Corning, CAUnlocked the Range
He was able to fix the problem quickly. Could have probably done it myself if the troubleshooting guide had listed the problem or if Customer Support had the how-to instructions to fix it.
Michelle S,
Ventura, CAThe repair diagnostic was SO overpriced!!
He gave good answers about how to get things fixed. He did let me know the microwave was not the problem. I DO NOT appreciate how Sears does business. Trying to pressure me to buy a warranty program. The service was overpriced. The warranty was overpriced. I will NEVER call Sears again. The technician was the ONLY bright spot. Very knowledgeable and polite.
Jacqueline B,
Memphis, TNGE Profile Washer repair
Blake arrived on time and installed the pre-ordered part. Tested the washer. Did a great job!
Tom F,
Salem, VABest service for my money (and my appliances).
If you purchase appliances you need warranty protection and one that out lasts the appliance. And be sure they use Sears appliance repair they're the only one you'll need.
William S,
Nampa, IDExcellent timely service
David arrived at the promised time and performed the service in an expeditious manner. He was friendly and explained what was being done.
Thomas P,
Elgin, SC