GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Very dissatisfied
The technication was here and he fixed nothing. We continue to have problems. Please send a different technician today.
Joseph C,
Alexandria, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517295784
Incomplete repair job
The washer door was not reconnected back to the springs. It was an obvious incomplete job as the door fast drop due to weight when the door opens. We need another repair person to return and complete the job.
David M,
Novato, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705179781361
Didn't even bother to fix it
Diagnosed the dishwasher as 30 years old when it's less than 5 years old. Complete misdiagnosis and was out in 5 minutes. How do you call that a repair?
Jae W,
Wyckoff, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705179773675
Horrible Experience
The worst experience I have had. Service Repair man extremely unprofessional. Said he would not take down microwave, we went ahead and took it down, he said he would be right back in and left. He never even looked at the unit. Said it looks like something exploded, the unit looks brand new except for some grease from the stove top. He also mentioned that we are responsible for anything over $300. I spoke with Assurance and they do not understand why he would say anything about what is covered or not. He told us that parts are not available for the unit, We have no idea about a solution since he just left. We do not want this service representative back.
Pierrette K,
Bettendorf, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1704753122711
Crappy warranty service
Would like to speak to someone about this visit, 6th tech & issue with my fridge is NOT complete. Still have MASSIVE FROST build up in frost free refrigerator this tech lectured me that it was MY responsibility to insure I close the drawer properly. Had since Oct 2019 and summer 2023 started having issues but it's MY fault because after 4 years I've forgotten how to close the drawer on a French door refrigerator?
William B,
Loganville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702938389486
Outcome unacceptable SEE. BELOw
The door is not acceptable It deprives me of shelf closure for the my top butter shelf that will not fit the new door grooved Additionally it deprives me of attaching my 2 drawers . Hence I only have 60% storage This not acceptable Also I do not have there paperwork for the prior visits, Finally yesterday no one showed or even called (714)234-3238
Michelle P,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699662815761
Not the best experience
Not personable. Very adamant and accusatory. Not the best experience I've had with a repair service. If I can choose he wouldn't be welcomed back.
Chase A,
Paris, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699655536182
Horrible service
If I could, I'd leave less than 1 star. On Sept. 12, 2023, we had an appointment to get our dishwasher repaired. We were instructed to have a window of 8:00 a.m. to 5:00 p.m. open. A nine hour window. Mind you, for six more appointments to have the dishwasher repaired, we were always told to keep that nine hour window open. First appointment, he arrived, assessed the situation, ordered parts and made a follow up appointment. Fairly reasonable, even though we had to shut off the power (Breaker box) and cut off the main house water. There is a shut off for the dishwasher under the sink, plus just plugged in. Second appointment he showed up and said we were responsible for removing the dishwasher, so refused to fix it. Another wasted day. Following week, we removed the dishwasher (two screws), unplugged it, and cut off the water. He replaced the part he ordered, fired it up and still didn't work. Had to order more parts. So, another appointment and another wasted day. Parts are installed and still not fixed. More parts ordered, and yet another appointment. Two weeks go by, waiting in our lovely 8:00 a.m. - 5:00 p.m. window for the fifth time and get a phone call that the appointment was cancelled and rescheduled for the following day, making it the sixth appointment. The following morning the tech showed up about 8:30 and still wasn't able to repair the dishwasher. The first two times he left such a mess on the kitchen floor, we had to use "Goof-off" to get it cleaned. Had to also give him a five gallon bucket and towels/rags, as he wasn't prepared. I can understand and deal with some issues, but the nine our window for each of the six appointments were unreasonable.
Juanitachar C,
Palmetto, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698183487188
Drier service
She broke a part on our drier that wasn't broken or part of the repair. Then told us that Sears can longer get that part so now we have to buy a new drier!!! Which we didn't want to do because the drier was repairable u til she broke the piece!
Trisha B,
League City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697837211240
Oven not fixed.
He seemed to be interested in getting out of house as soon as possible. He did not test oven. Now new problem exists to go along with the old one.
Tracy N,
Boise, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975376268