GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Horrible Employee
Refused to fix my appliance! Extremely uneducated, not helpful, very unprofessional, very poorly presented, and refused to give his mangers information! This employee needs to be fired or properly trained, what a waste of time, I'm very disappointed!
Kimberly G,
Elkton, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724707598163
If I could choose 0 stars I would…
I wish I had read the negative reviews before using this company to repair my washing machine. Their customer service number is a joke, so if you ever need to speak to a live person- good luck. The tech, came out to my house the first time didn't have very basic parts so I had to order them via the Parts Department Customer Service- I paid for my order and had it shipped directly to my home. The day of the repair, the tech charged me for the parts AGAIN ($100 more per part than quoted 4 days ago, I might add) and it was a run around to get a live person on the phone to issue a refund and when I finally got someone to put in a request, it was not instant like I was initially told. Now I am waiting 5 business days for someone to "review" the refund request, which should be instant since it was due to their technician's error in the first place. This company is a nightmare, and I would stay far away from them because the headache if something goes wrong is just not worth it.
Michael A,
Henderson, NVCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1723757686811
Worst customer service
Technician was very rude towards the end of services. Fridge was unbalanced at the end and he was not willing to fix it instead he just took signature quickly and wanted to leave the house. Very unprofessional and rude behavior.
Deep C,
Windsor, CTCustomer service response - Deep, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722375955983
Microwave Issue still not fixed despite new parts
Our Microwave was making rattling noises and a burnt smell was coming when we tried to heat anything in it. So we called Sears Services. The technician came out, ran diagnostics, ordered parts and then returned back in 2-3 weeks to install the new parts. He installed them today and within a few hours, we had the same issue as before! Our microwave is no longer working again, making the same rattling noise and giving off burnt smell.
Shweta S,
Basking Ridge, NJCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722117021937
Refrigerator Repair/Over all service not received/delays
On June 14th I reported that the freezer part on my refrigerator was not working it wouldn't stay cold. They did not give me appointment until June 20th. The person from Home Sears repair stated he had to order parts and the next available appointment to install parts was June 20th. A different person came out to my home. He stated that person didn't want what he was done and he was new and those parts were not needed and he needed to order the two correct parts. The next repair date was July 10th. Still another issue. Next appointment July 23 being told didn't need all parts that was order. Only one part was used. No one cares. no one listen. Worse service I have ever received. When calling to file a complaint. No one cares or listen if you can get through to anyone. Took 20 attempts to get through to a person and it was like speaking to a robot.
Shirley B,
Daly City, CACustomer service response - Dear Shirley thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721859291444
GE Profile Range - Cleaning cycle not working.
Matthew Kunz never came to make the repair on June 24 as he was supposed to. I received a copy of a document that said he was here and that I signed it. He was not here and I never sign my name in such a printed form. This guy is a liar and very disrespectful to us. My stove is till not fixed and if I don't get some action in the next 5 days, I am going to file a law suit. The original date of this request was 5/17. What say you???
Annie B,
Rock Island, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719351016739
Zero Stars
Another no show where he lies and says we refused service. He lacks integrity and professionalism and he is dishonest. My unit hasn't been functioning properly since February and the previous times he did come out to "fix" it, it has yet to be fixed and working properly and he now refuses to show up. Sears refuses to do better than sending out the same rude technician who they know won't show up rather than honoring the master protection plan we paid for.
Jessica S,
Fort Pierce, FLCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1718919401414
Never provided any service
A technician named Suamys S came earlier in the day and corrected the problem. His service was exemplary. The technician named Dimitri came later in the afternoon. I told him that the problem was corrected earlier by Suamys and his service was not required. He left.
Michael F,
Morrisville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710266044174
Ge refrigerator repair
First off the 4th part didn't arrive for 3 weeks hence no scheduled repair until today! Justice said he would not replace the fan and said it was ok even though I told him the previous Tech had said that the bearings were going bad, he was going to reinstall the main coil cover which was cracked by previous techs until I insisted he install the new one. He then left without saying he was done after he said he was going out for a minute, totally unacceptable!
Jim S,
Garden Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1709592012296
Not Repaired
The tech actually made the refrigerator worse. Now, it doesn't work at all. Better yet, Sears won't send a tech back to do the job right!!
Tom R,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707594645007