GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
No service
We had a service tech come to our home ill prepared to fix our malfunctioning wall mounted oven. He promised to come next day with belp to remove the appliance from the wall. A no show and then they closed the sevice call withoutsolving the problem. Thanksgiving is next week and weare still without a functioning oven. Sears needs to make this right.
Julio A,
Knoxville, TNCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1732434150024
GE Microwave REPAIR
I HAVE THE WORST EXPERINCES FROM SEARS. IT HAS NOTHING TO DO WITH THE TECNICIANS BUT WITH THE MANAGEMENT. IT IS EXTREMLY POOR. IT HAS BEEN OVER FOUR MONTHS SINCE THE REPAIR OF MY MICROWAVE STARTED, TO THIS DATE NOTHING HAS BEEN DONE AND I CAN NOT USE MY MICROWAVE. EACH WEEK THE MANAGER OR MANAGEMENT SENT TECNICIAN TO MY HOUSE WITHOUT MAKING SURE THE PARTS THEY CLAIM WAS ORDERED HAS BEEN SHIP AND CONSTANDLY SAYING PER CUSTOMERS REQUEST WHICH IS A LIE JUST TO MAKE THE COMPANY BELIVE THEY ARE DOING THIER WORK. FOUR PARTS WAS ORDERED I HAVE RECIVED THREE FOR THE PASS TWO MONTHS. NO ONE SEEMS TO FINE OUT WHATS GOING ON WITH THE COMPANY THEY ORDERED FROM . AT THIS POINT I WISH TO CANCELE MY POLICY GET MY MONEY BACK, OR I WILL SUE SEARS HOME WARRANTY FOR ALL I HAVE ENDURE THROUGH THE MONTHS.
Christina K,
Missouri City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1732145806547
Unable to fix
He replaced broken part, but couldn't get new part to work. He also broke the dishwasher door that he failed to repair.
Elaine G,
Rockville, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1730506385180
Dissapoonted
The other service tech saw that the key pad was bad and this service tech was probably lazy in not installing the pad and took it with him !
Eric E,
Frisco, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728424083641
Repar man
He came to fix my refrigerator on Monday and I had to call back on Tuesday morning because water was leaking on the floor all night.
Jerry C,
Hawley, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1728077939889
Terrible
repairman came out today to fix problem now refregitor leaks water all over my floor.
Dennis A,
Woodstock, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726703739510
Tech walk out
Tech walkout with out looking the issue. Stated can't fix…
Sergi B,
The Colony, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726263646782
No service was provided
I didn't get service because the technician said that a label with the model number and serial number wasn't inside the refrigerator. I suggested checking out the back of the fridge, which had numerous stickers but he simply told me that Sears would not work on it without knowing the actual model number, and that I should ask the home warranty company to assign another company to it. He left immediately. I then noticed that the model number and bar code were on a sticker on the back of the unit. A simple look at the back of the unit would have given the technician what he needed to do the repair. I'm really angry about this.
Edward H,
Albuquerque, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724971289078
Less than 1 star
William refused to even look at my freezer. I told him the freezer would not keep ice cream frozen and all he said was "well ice cream is one of the hardest things to freeze." As if it's an exceptional freezer than will freeze ice cream. I asked if he agreed that this freezer should be able to freeze ice cream and he said yes. But yet he refused to even look at the freezer other than opening and closing the freezer door. He said the freezer is fine because there was one frozen popsicle in the freezer. His thought was because that one little popsicle was frozen, there was noting for him to do. Also, this was the second technician that came from Sears. The first one found nothing wrong. But ice cream melts in this freezer. Still.
Pam G,
Madison, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724794165958
?
It was a waste of my time. Didnothing but shined his light and tryrd to ssy door wasn't shut which was not true. Then said maybe frige overworked. Never will I call sears again. Waste if my money abd time.
Betty G,
Orlando, FLCustomer service response - Dear Betty thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724794721629