GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Nice but ineffective
Came to fix my GE combo. The drying step was working but taking longer than normal. Now it stays on load sensing forever.
Alfonso H,
New Orleans, LACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740782031852
Matthew W
Did not do repairs
Richard G,
Navarre, FLCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1740004425933
Terrible - wanted to give NO stars!!
Vincent was the most unprofessional person i have dealt with. This was a snippet of the text exchange he sent: "Your neighbor was waiting outside talking to the men working next door I can't believe you sent me in a cold house to install an ice maker That could not be tested due to the fact the water was turned off" He never asked the neighbor to turn on the water. He texted when he got in the community - so i asked neighbor to go over to meet him - she waited 20 minutes! This was the text exchange: Be there in a few minutes. Watching two eagles Our neighbor is waiting Yeah I know Glotta take a mandatory break Almost forgot Needless to say the whole experience was horrible - this started back in November!?
Rick H,
East Berlin, PACustomer service response - Thank you for rating Sears after your recent experience - your feedback is valued. We apologize if our services did not meet your expectations. We appreciate all feedback from our members and will make sure to inform our service team about your experience.
Sears Home Services on 1739917638888
Maintenance QC Is Irrelevant
The only reason they get one star is because I cannot give them zero stars. These technicians are the worse. He didn't install my dishwasher correctly or see if it was working properly. He JUST put the part on and said it works.
D. Matthew,
Alexandria, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738369384541
Technician demeaner and Sears emails/txts
The technician was rude and yelled at our tenant for no reason. He also called me (property owner) and yelled in his voicemail message (which I saved). He was difficult to understand as English is not his first language. He accused our tenant's dog of biting him when her dogs were outside. The entire situation was completely unacceptable. In addition, I received 21 auto emails from Sears relating to this order (3 technicians came because the first ordered the wrong part, the second showed up identified it was the wrong part and ordered the correct part and the third was Tam), not to mention all the txt messages. This is overkill. Overall, this was not a good experience.
Erik M,
Gilbert, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737758128052
Awful technician
He walked in claimed he couldnt find the model number and that he couldnt get the oven out. Left. This was a terrible experience. Sears has really gone downhill.
David M,
Turlock, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1736899933693
Terrible, absolutely terrible
Knew nothing except how to collect trip charge. Will never ever do business with Sears again… in any manner.
James D,
Houston, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1736027213090
Microwave oven
Very nice technician.It worked when he tested it, but it stopped working again after he left. I need him to return and check it again
John M,
Santa Barbara, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735770673546
Refrigerator Repair Review
I having no rating to give. Because the scheduled Repair Man NEVER showed up. Was told they would be here 12-17-2024, between 8am and 5pm. Stayed home all day and cancelled other appoints. They NEVER showed up. Why have a warranty??? Would not recommend Sears Repair that they assigned to come.
Ro P,
Vineland, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734561126645
Repair microwave
There was to techs one was very rude, told me to be quiet while they 🤔 they left my kitchen a mess, didn't pay all this money to be told to be quiet 😤
Kathy M,
Mathis, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733957560163