GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Service call
Chris gets no stars because he never showed up for the appointment but they sent me a receipt for 00 saying they came. He never arrived at my house.The text with the updates said they arrived but not at my house. Sears has the worst service ever.
Susan H,
Ocala, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1753220254581
Terrible service tech/got everything wrong
Tech showed up to install parts on refrigerator that previous tech ordered 2 weeks prior. After telling me that part didn't work he said I didn't even have warranty coverage which I do and was established before the parts were ordered. Long story short I have waited 3 weeks for service/parts to be told I don't have coverage and he just left with the parts and said their was nothing he could do!
Peggy B,
Brentwood, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752530121862
Waste of time
My refrigerator wasn't cooling. This tech didn't know where to get the part that was needed to repair because it "wasn't in the manual." For this piece of advise, I had to pay $129.
Marilyn E,
Munster, INCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751491694847
Fixed the issue but damaged my cabinets
We have at least two nicks in our cabinet that had not been there before and did not put the wiring back where they were before. We had the wires attached to the wall to leave room for pans under the stove. I was disappointed from a professional who does this kind of work often.
Carrie G,
Chandler, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1751145026130
Did not find the issue
Technician came out, spent 30-40+ minutes looking at the fridge, gave several ideas about what it could be. Then a quote was provided for $1,200 to replace the compressor and we were charged on the spot for $125 for the visit. GE made another company come out due to it possibly being under warranty. New tech took five minutes to determine one of the two thermostats was not working - $40 part. Not to hard to understand why I am upset about throwing $125 away.
Don H,
Waverly, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1751080520793
Gas Cooktop
Our experience was very poor. The technician was unable to repair a gas cooktop. He stated that if it remained under warranty, that he could get repair parts. This comment was not useful given the cooktop is approximately 25 years old. The technician stated he was not able to obtain repair parts, but he stated that we could do our own search on the internet for spare parts. Again, this comment was not useful given that we called and paid for service by an expert to find repair parts as needed.
Barry H,
Tomball, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750800698769
Worst Service Ever
I wish there was a Zero Star option. Worst Service ever.
Raghib M,
Skillman, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748051370440
Service to ge refrigerator
The freezer continues to form ice in back, where I cannot reach to break it.
Esperanza L,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747441304571
ZERO STARS
I can't believe you're asking me for a review when nobody showed up to my house for the last three scheduled appointments. You should be ashamed of yourselves. I didn't have the option to choose zero stars so I had to choose one, which is far more generous than he deserves.
Linda G,
Corpus Christi, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1746826269554
Door the oven was not properly fixed
Well the window to the oven door was replaced the door was not assembled correctly and now does not close appropriately.
Moshe R,
Baltimore, MDCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at [email protected], providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1741728828674