GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Not pleased
They rescheduled every appointment. It took at least a month to get this completed. They did a good job when they finally got out to the appointment.
Kerrie M,
Birmingham, ALCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760132903939
Still doesn't work
Our microwave still doesn't work. They just left didn't say anything about next steps. My husband tried it and it still doesn't work. Not heating and turn table still doesn't turn.
Tiffany F,
Highlands Ranch, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760046452759
Not fixed
It's been well over a month and we still don't have a working fridge. Parts that are ordered aren't the correct ones!
Candace W,
Bullhead City, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1759181909237
Unsatisfied
We waited nearly 3 weeks for Sears to come out to fix the refrigerator and here we are and the refrigerator is not fixed the fan is not spinning all of our food in the freezer is bad all the food in our fridge is not cold very unsatisfied
Candace W,
Bullhead City, AZCustomer service response - Candace , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758328886192
Unreliable
The technician never showed up for my dryer repair appointment and kept promising arrival times that were never met. Wasted hours waiting. Completely unprofessional — would not recommend.
Monica V,
Avenal, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1758144395893
Never showed up
This has been the absolute worse maintenance of an appliance ever. The technician has cancelled 3 times and today has never showed up. The parts have been here for months!
Donald P,
Rehoboth Beach, DECustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757109348369
No Show
Once again, your system have a date and time for the arrival of dryer repairman Tyrone. Tyrone has not been here yet. But the system has requested that I rate the work performed by Tyrone. The system has proven to be very, very unreliable. Please reschedule this repair to my squeaky dryer asap. Thanks. Margaret Sheppard
Margaret S,
Annapolis, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755645430280
Technician Didn't show up.
Sat here all day waiting and the time to arrive kept moving further and further back. Never did show up. Finally gave up at 620PM.
Darrell H,
Elko, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755123536793
You Suck
I waited 12 hours for you. Was told to be at house from 8am to 5pm. At 4:30 I was called by a very polite professional service guy and advised you do not cover my area. You have no phone number to speak to a human. So I waited all day. You Suck. Would never recommend
Edward M,
Saltaire, NYCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754343520370
The repair man never showed
We had an initial appointment and the repair man showed up. He said he needed to order a part and after the part was delivered, he would be there at a second appointment which was scheduled. The repair man never showed up and it showed as if the project was completed. When I tried to contact customer service it's all AI generated and I could never talk to a person. I had to go through several different email accounts and two different companies to get a repair man to come and look at the refrigerator again. He was nice and ordered the part and it actually showed up. I got several reminders that the appointment was scheduled for him to place the part into the refrigerator and the repair man never showed up again. I even got a follow up text message asking to rate the service. That's how I ended up here. I now have a part and a refrigerator that is not fixed for the second time.
Nick L,
Fresno, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753911085794