GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Awful technician
He walked in claimed he couldnt find the model number and that he couldnt get the oven out. Left. This was a terrible experience. Sears has really gone downhill.
David M,
Turlock, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1736899933693
Terrible, absolutely terrible
Knew nothing except how to collect trip charge. Will never ever do business with Sears again… in any manner.
James D,
Houston, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1736027213090
Microwave oven
Very nice technician.It worked when he tested it, but it stopped working again after he left. I need him to return and check it again
John M,
Santa Barbara, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735770673546
Refrigerator Repair Review
I having no rating to give. Because the scheduled Repair Man NEVER showed up. Was told they would be here 12-17-2024, between 8am and 5pm. Stayed home all day and cancelled other appoints. They NEVER showed up. Why have a warranty??? Would not recommend Sears Repair that they assigned to come.
Ro P,
Vineland, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734561126645
Repair microwave
There was to techs one was very rude, told me to be quiet while they 🤔 they left my kitchen a mess, didn't pay all this money to be told to be quiet 😤
Kathy M,
Mathis, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733957560163
No service
We had a service tech come to our home ill prepared to fix our malfunctioning wall mounted oven. He promised to come next day with belp to remove the appliance from the wall. A no show and then they closed the sevice call withoutsolving the problem. Thanksgiving is next week and weare still without a functioning oven. Sears needs to make this right.
Julio A,
Knoxville, TNCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1732434150024
GE Microwave REPAIR
I HAVE THE WORST EXPERINCES FROM SEARS. IT HAS NOTHING TO DO WITH THE TECNICIANS BUT WITH THE MANAGEMENT. IT IS EXTREMLY POOR. IT HAS BEEN OVER FOUR MONTHS SINCE THE REPAIR OF MY MICROWAVE STARTED, TO THIS DATE NOTHING HAS BEEN DONE AND I CAN NOT USE MY MICROWAVE. EACH WEEK THE MANAGER OR MANAGEMENT SENT TECNICIAN TO MY HOUSE WITHOUT MAKING SURE THE PARTS THEY CLAIM WAS ORDERED HAS BEEN SHIP AND CONSTANDLY SAYING PER CUSTOMERS REQUEST WHICH IS A LIE JUST TO MAKE THE COMPANY BELIVE THEY ARE DOING THIER WORK. FOUR PARTS WAS ORDERED I HAVE RECIVED THREE FOR THE PASS TWO MONTHS. NO ONE SEEMS TO FINE OUT WHATS GOING ON WITH THE COMPANY THEY ORDERED FROM . AT THIS POINT I WISH TO CANCELE MY POLICY GET MY MONEY BACK, OR I WILL SUE SEARS HOME WARRANTY FOR ALL I HAVE ENDURE THROUGH THE MONTHS.
Christina K,
Missouri City, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1732145806547
Unable to fix
He replaced broken part, but couldn't get new part to work. He also broke the dishwasher door that he failed to repair.
Elaine G,
Rockville, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1730506385180
Dissapoonted
The other service tech saw that the key pad was bad and this service tech was probably lazy in not installing the pad and took it with him !
Eric E,
Frisco, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728424083641
Repar man
He came to fix my refrigerator on Monday and I had to call back on Tuesday morning because water was leaking on the floor all night.
Jerry C,
Hawley, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1728077939889