GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Product still no fix
Still no fix and had attitude. Didn't want to listen to what I was explaining
Cesia G,
Las Vegas, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601508854
AI was not responsive
AI kept asking for the serial number. I could not find it on the appliance and AI would not accept my answer and kept sending me requests for the serial number.
Christopher M,
Harrisonburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767659391569
NO SHOW
Unfortunately I cannot give a review for a tech that NEVER SHOWED UP! I stayed home all day waiting for the serviceman. I received a text at 11:13 am that said the tech is on his way. It is now 4:43 pm and tech is a NO SHOW! This is after Sears canceled my appointment December 2 and rescheduled for 12/10. First American Home Warranty and Sears have no respect for people's time.******* IF I COULD GIVE ZERO STAR.I WOULD*********
Elisa H,
Port Saint Lucie, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765492252116
Hussein, rated a 1 because a zero rating is not offered
Hussein walked in with an attitude, and questioned my husband about the legitimacy of our warrantee for over 5 minutes. He almost aggressively acted like we were somehow trying to cheat personally with a fake warranty . My husband finally got the papers to show him, and he snorted when he saw that the warrantee was not through Sears. He had obviously decided there was nothing wrong with the stovetop, possibly before he got to the house as it was pushing 5 o'clock, even though the water was only boiling in the center of the pans. His solution when I pointed that out was to tell me that I should stir to eliminate that problem. When one pan bubbled on one side only he said the pan must be warped. One pan actually never bubbled for at least 5 minutes when he was there, and he said it was because the pan was too thick. This is an induction cooktop that we paid over $1300 to fix less than 2 months ago. He stepped back from the cooktop and folded his arms and actually hummed when I asked him to re-look at the bubbles. He got very defensive, telling us he had done his job for 25 years, took a picture, said he would report that it was perfect, and began humming again. At that point my husband, who along with me was growing increasingly furious with his refusal to look, his humming, and his mysteriously defensive and yet slightly aggressive attitude, walked him out. When asked for his supervisor's name, he said he was the supervisor. When asked for a card with his name, he pointed to the side of the truck with the 800 number. We will be contacting Assurant with our complaints and will demand a refund of the $50 we spent if they are unable to send out another competent repair person. I have never had a worse repairman in my house. Ever.
Ricky R,
Flower Mound, TXCustomer service response - Ricky, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764034496607
Disgusting and Disgraceful!
Come to find out, the "repair person" didn't actually do his job! After receiving a clean bill of health we sold the unit only to find out that pieces were missing and an unbelievable amount of lint was in places it shouldn't have been! And now shady sears is trying to say no refunds!!! So basically they are charging customers for a fake service!!!
Monica G,
Salem, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763419903861
Wrong Information
Keith said my stove could not be fixed because of a rusted screw. He then told the insurance company that I told him my stove is no longer broken, which is untrue. My stove is still broken!
Roger N,
Peachtree City, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762995909205
Diagnostic GE induction cooktop problem
He spent a few minutes and said the problem is short by hearing the sound. Did not do any testing, just by looking with light from phone while I was helping to flip power switch on electrical panel, he declared the problem came from right power board. The cost to repair with new board is $800-900. He did not find the real problem and is not qualified to fix induction cooktop. As of now, the cooktop is working and might stop working if running longer and I told him that at the beginning. What a waste of money by calling sears repair. I am very disappointed. Regards, Yungmng
Yung F,
Fremont, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762478130697
HE NEVER CANE TO MY HOOSE
First of all, they give you a window from 7 to 6 for the technician to come to take a look at your appliances. The day of the schedule appointment, I received a text that the technician was on his way, after an hour and 45 minutes. I received another text that the technician was not able to come, I needed to reschedule, so I rescheduled for the next day, The next day I received the text. The technician was on his way, he was going to arrive at 2pm, another text came in that he will arrive at 4pm, Then I received another text that the technician arrived. seconds later. I received another text " How would you rate your technician?" No one came to my house. I DON'T recommend use this company to repair your appliances Do not use Sears!!!!
Hortensia L,
Houston, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760736561939
Microwave on the Go!!
Jamshid did a great job! Friendly and very efficient. But, not because of Jamshid, I will NEVER use Sears Repair again. It took over a month to get my microwave fixed. One reason after another. Your repairperson never showed up for appts on Monday and Tuesday (7am to 6 pm) of this week. We were not alerted until 6 pm for the two days. Two days of lost work. Finally Jamshid showed up on Wed and did a great job. Your customer service is unacceptable and I will never renew or purchase any contracts with Sears, ever again!!!
Dara M,
Fairfax, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760651367108
Terrible service
He didn't show up last week after someone waited all day. Today, he arrive an hour before the scheduled time on this database. Then when he arrived, I informed him that someone was on the way and he left within 10 min of arriving after being told someone was almost there.
April C,
Brent, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1760486413978