GE Profile Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
No signature for repairs.
The guy did the repairs but he never had me sign anything.
Richard R,
Spring Grove, ILNew system not working!
Apt was scheduled for 9-19 betw 8am-5pm that's ridiculous! Worse than the cable guy! I was told someone would notify me of a couple hour window as to when the technician would arrive. That did not happen. The technician received my apt at 2pm and I received a text at 3pm that my technician was on the way. This is horrible service! I set aside time to be here. My time is valuable and you can assume most other people feel the same. When my technician arrived, he was friendly but we did get into an argument and he threatened to leave. I was expecting a new ice maker as ours is not creating enough ice. He told me it's the coils that need to be cleaned and that's why the ice maker isn't making enough ice. I had no choice but to order the coil cleaner and if that doesn't work I'll be recalling for the new ice maker. We were in good terms when he left but not a great experience.
Kathleen H,
Phoenix, AZMicrowave and refrigerator preventive maintenance
Promised 8-5. Arrived 6pm. Was not as though as prior service technicians. In and out.
Loretta P,
Westerville, OHTechnician great but scheduling horrible.
If I was rating just our tech I would have put 5 stars. "Mike" it's what he said I should call him, was wonderful. He was knowledgeable, efficient and very pleasant. He answered all my questions and fixed our refrigerator very quickly and then left everything clean. Our 2 complaints is that it took over 2 weeks to get the appointment and I was unable to talk to someone when the refrigerator stopped working.
Sanford M,
Cave Creek, AZStill pending
He did what he thought would work but it didn't. Repair is still needed. I set up a second appt and never received a call back to confirm.
Lisa S,
Dothan, ALTechnician Fantastic - Contacting Repair Company not good
Needed to contact Repair service and they're uncontactable by phone or email. Neither is shown on website. Used a form on the website to explain my need and nobody responded. Repair technician 100% (approachable, skilled, and considerate) - Customer Service at repair firm 0%. Average 50% Rounded up to 3 stars.
Michael,
Liberty Twp, OHDiagnosed problem, but couldn't remove dishwasher
Pros: Paul called me before he arrived, and he arrived on time. He was friendly and got right to work. Despite not being able to remove the dishwasher (the screws were stripped), he still told me there was in fact a leak, and that it was likely caused by the motor. Both turned out to be true. He also quickly gave us an estimate for the replacement part. He was courteous the whole time. Cons: He could not remove the dishwasher out from its place. He said the screws were stripped. While I understand that that was an issue, he didn't appear to spend a long time troubleshooting or figuring out a way to solve the problem. I told him we'd call the guy who installed it, and Paul asked if we'd have the dishwasher removed by the 9th, the earliest day of return. When I call Sears for service, I shouldn't be responsible for removing the dishwasher. Even if Paul truly couldn't get it, I wish he had at least called someone else. Instead, we were fortunate that our contractor was in the neighborhood and was able to remove it (in 5-10 minutes or so, so this removal wasn't impossible).
Alex H,
Salisbury, MD2 Stars
He was very condescending when asking about what was wrong, he made it seem like it was our outlet that wasn't supplying power. Didn't help look to find the model number even knowing the washing machine door was locked so we couldnt open it to find it. My wife had to climb behind the machine and found it. Seemed very interested in working on the machine
Jeremy B,
North Beach, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1782414226969
Dryer still making noise
Although the dryer stopped making noise after replacing parts. It started making noise again a day later.
Vito P,
Silver Spring, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765406910585
Problem not resolved
Tech was there to fix my oven for warranty service. Tech was not familiar with my appliance. Instilled no confidence that he knew what he was doing. Stated all parts tested fine yet there was NO power to the appliance…so how could it be tested properly. Left visit stating I needed an electrician.
John M,
Harrisburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759795147293